Communications Supervisor

City of Campbell•Campbell, CA

About The Position

The Campbell Police Department is recruiting a Communications Supervisor. Under direction, this position supervises, directs, and participates in activities of the Communications Bureau within the Police Department’s Services Division. The role manages and supervises the Police and City communications center. The supervisor may fill in as a Communications Dispatcher as required and may be required to work irregular hours, including weekends and holidays, and be on call.

Requirements

Equivalent to graduation from high school.
Four years of progressively responsible public safety communications dispatch experience, plus at least one year of supervisory experience in communications, preferred.
Knowledge of basic law enforcement communications functions.
Knowledge of applicable FCC rules and regulations.
Knowledge of supervision, training, and personnel-management principles and practices.
Knowledge of communications, telecommunications, and data-processing systems and equipment.
Knowledge of computer-assisted dispatch systems, E911 and PSAP operations, and police automated systems.
Ability to supervise and maintain an efficient, up-to-date communications system.
Ability to schedule, train, supervise, and evaluate assigned personnel.
Ability to effectively use Police Department information systems.
Ability to think and act quickly in emergencies and accurately judge people and solutions.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain positive, effective working relationships with City employees, the public, and outside agency representatives.
Ability to exercise independent judgment and work with minimal supervision.
Valid California Driver’s License.

Nice To Haves

College-level coursework in Business or Public Administration or Administration of Justice is desirable.
Four years of progressively responsible public safety communications dispatch experience and at least one year of communications supervisory experience are preferred.

Responsibilities

Supervise, direct, schedule, coordinate, and evaluate Communications Bureau employees.
Maintain the inventory of communications equipment assigned to user departments and arrange for its maintenance.
Research, prepare, and recommend revisions to policies and procedures related to assigned responsibilities.
Develop, implement, and enforce communications center policies, procedures, and regulations.
Assist with the development, implementation, and maintenance of the City-wide telecommunications system and departmental computer systems.
Integrate new technology into existing systems.
Assist in preparing the annual budget and monitor expenditures.
Authorize bills for payment.
Prepare periodic and special reports.
Identify subordinate employees’ training needs.
Fill in as a Communications Dispatcher as required.
Perform related work as required.