Supervisor, Strategic Staffing Solutions

WVU Medicine•Home Work - Monongalia County WV (Local), WV

About The Position

This position manages nurses, surgical technologists, and allied health professionals in the Staffing Solutions Program and assists with overall program guidelines. The successful candidate is organized, detail oriented, an effective communicator, and able to manage multiple commitments. The role oversees program spending, reimbursements, timekeeping, payroll, employee assignments, recruiting, onboarding, compliance paperwork, employee support, performance reviews, reporting, recognition, program materials, and guideline updates. It also supports clinical staff development, recruitment and retention, leadership initiatives, and special projects. The position requires availability around the clock to address day-to-day employee needs and occasional travel to system hospitals and clinics.

Requirements

Meet one of the following education and experience combinations: high school diploma or equivalent plus five years of experience in customer service, HR, a clinical field, or a business-related field; an associate degree in human resources, business administration, or a related field plus three years of such experience; or a bachelor's degree in human resources, business administration, or a related field plus one to two years of such experience.
Two years of experience working with travel nurses, surgical technologists, or allied health professionals through agencies or an internal system-wide resource pool.
Excellent collaboration and team-building skills.
Detail oriented, organized, and able to multitask in an ever-changing environment.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite.
Ability to work cross-functionally with multiple departments and disciplines.

Nice To Haves

Master’s degree in human resources, business administration, or a related field.
Experience supervising employees.

Responsibilities

Track invoices, manage coding, and oversee overall program spending.
Manage Concur reimbursements, including delegate access, assignment mileage, onboarding meal and mileage reimbursements, and other approved reimbursements.
Manage Kronos processes, including approving timecards, entering and changing schedules, coding time to the appropriate general ledger and cost center, assigning job codes, managing PTO, approving shift swaps, resolving timecard issues, tracking attendance, managing self-scheduling groups, and entering new-hire information for SMS activation.
Calculate stipends and submit them to payroll biweekly; submit critical staffing and incentive pay spreadsheets.
Manage and track employee assignments, including requests, dates, extensions, stipend eligibility, assignment letters, schedules, PTO, orientation checklists, and access requirements.
Track Employee Health Survey reminders and follow up with employees to ensure completion.
Interview program candidates and coordinate offers with the Recruiter.
Manage new hires and internal transfers, including welcome calls, training coordination, assignment details, system access and badges, electronic files, program paperwork, and onboarding checklists.
Obtain and submit required DHHR, WV Cares, and BMS paperwork and schedule fingerprint appointments.
Coordinate with the SSP Clinical Onboarding & Training Specialist on licensure, certification, CBL, and clinical onboarding requirements.
Send assignment evaluations to unit managers and review them.
Conduct 90-day and year-end reviews.
Work with HR and Employee Relations on corrective action and performance improvement plans.
Send monthly reports to system hospital HR and Education Departments about SSP staff assigned to their locations.
Manage employee recognition activities.
Create program materials, including monthly newsletters, resource guides, informational flyers, and forms.
Manage employees’ day-to-day program needs, including call-offs, shift swaps, conflict resolution, access issues, payroll issues, scheduling, PTO requests, and patient safety concerns; remain available 24/7.
Manage and update program guidelines.
Mentor clinical staff and identify growth opportunities and educational needs.
Consider safety, effectiveness, and cost when planning and managing clinical professional development activities.
Initiate or participate in studies and research related to staff development and patient health care.
Maintain current knowledge of trends in the area of expertise and support appropriate evidence-based changes in the health care delivery system.
Assist with recruitment and retention activities.
Support the leadership team through effective leadership, communication, and conflict resolution.
Execute or assist with special projects and perform other assigned job-related duties.