Supervisor, SNP Care Coordination | Bilingual Spanish Preferred

Alignment Health•Remote CA Outside Bay Area, CA

3d•$58,531 - $87,797

About The Position

Alignment Health is seeking a Supervisor, SNP Care Coordination to support its mission of serving seniors and people with complex, chronic, and frail health needs. The SNP Care Management team coordinates care for members with complex and chronic care needs. Working with the SNP Manager, this supervisor helps ensure the program meets Model of Care requirements, including timely completion of initial and reassessment Health Risk Assessments, development of Individualized Care Plans, and delivery of Interdisciplinary Care Team activities. The position oversees the Care Coordinator SNP team and supports the effective, compliant delivery of the SNP Care Management program. The supervisor leads and develops staff, oversees program workflows and projects, manages complicated coordination requests, and serves as a resource and liaison for members, providers, community partners, management, and internal teams. The role monitors program reports and performance, assigns time-sensitive tasks, participates in quality and regulatory audits, reports findings, and identifies opportunities to improve processes. It also includes administrative work such as maintaining member records, sending correspondence, and opening cases and tasks in the Care Management platform. This position supervises assigned employees, including recruiting, selecting, orienting, training, assigning and monitoring work, evaluating results, and coaching, counseling, or disciplining staff. The stated pay range is $58,531–$87,797, with compensation potentially influenced by market location, education, responsibilities, and experience. Spanish is preferred, as indicated in the job title; no specific Spanish proficiency requirement is provided.

Requirements

At least 3 years of Care Coordination experience, or an equivalent combination of education and experience.
At least 1 year of supervisory or lead experience in a healthcare setting, or an equivalent combination of education and experience.
High school diploma or GED, with 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
No licensure required.
Ability to analyze data for trends.
Knowledge of managed care plans and medical terminology.
Computer skills, including typing at 25 WPM and using Microsoft Outlook, Excel, and Word.
Good oral, written, and telephone communication skills.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and to address problems involving a few concrete variables in standardized situations.
Basic computer skills.
Good organizational and interpersonal skills.
Ability to reason and carry out instructions.
Fluency in reading, writing, and speaking English.
Ability to file systematically.

Nice To Haves

Bilingual Spanish is preferred.

Responsibilities

Create and maintain an environment that encourages team-member growth and engagement.
Guide staff or directly manage complicated coordination requests from members, providers, or staff.
Assist with developing and overseeing SNP Care Coordination programs, projects, workflows, standard operating procedures, and reports.
Collaborate with department supervisors and managers to improve processes and workflows.
Serve as a resource to members, providers, and community partners.
Communicate effectively in writing and verbally, including delivering presentations as required.
Build and maintain effective relationships with staff, providers, other departments, and programs.
Communicate professionally with internal and external customers and follow through on commitments.
Initiate and complete projects, and help manage or lead multiple projects simultaneously.
Use critical thinking to solve problems.
Liaise between management and the team to help ensure newly assigned cases are addressed promptly.
Review program-performance reports and identify reporting opportunities and gaps to support effective SNP program delivery.
Participate in SNP quality audits, including CMS program audits and vendor audits, to assess timeliness of SNP activities.
Report audit results and identify opportunities for process improvement.
Keep Care Management leadership informed about departmental operations, activities, data, performance, issues, and other information affecting compliance or internal goals.
Review reports and assign Care Coordinators time-sensitive tasks.
Mentor, train, audit, coach, and manage non-clinical Care Coordinator staff to support compliance with company policies, procedures, and regulatory requirements.
Direct administrative work as needed, including updating member records, mailing or faxing correspondence to primary care providers and specialists, and opening cases and tasks in the Care Management platform by required deadlines.
Assign task priorities according to department policies, standards, and needs.
Assist with Case Management team coverage plans as needed.
Maintain confidentiality of information among healthcare professionals.
Oversee assigned staff, including recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.
Perform other duties as assigned by the CM Supervisor, Manager, or Director.