Supervisor Service

Albertsons Companies•Las Vegas, NV

About The Position

The Supervisor Service provides excellent customer service and ensures fast, friendly, accurate checkout by applying the company’s customer-first philosophy. The role assists with front-end operations and supervision, daily reconciliation and funds handling, and recording and balancing transactions. It supports store sales and the overall operating plan while maintaining accurate records of store sales and related activity. The position oversees customer relations and checkout operations, supports cash flow controls and bookkeeping, and helps ensure compliance with front-end policies and procedures. It may also serve as a backup checker. The job is safety-sensitive and includes responsibilities that could affect the safety or health of the employee or others. Work takes place in a temperature-controlled store, with occasional exposure to outdoor temperatures.

Requirements

Strong communication, leadership, team-building, and interpersonal skills; ability to maintain composure under pressure and project a positive image when dealing with the public.
Ability to receive incoming calls appropriately and make intercom announcements.
Ability to frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to operate a cash register, scale, and other point-of-sale equipment.
Ability to troubleshoot PCs and checkout equipment, including printers, scales, public-announcement equipment, scanners, and cash registers.
Knowledge of basic employment law; analytical ability to handle administrative details such as planning and scheduling; ability to supervise, gather facts to recommend disciplinary action, and make hiring decisions.
Good understanding of Company practices and in-depth understanding of front-end policies and procedures; ability to judge and react to business activity.
Mental alertness to complete work safely and accurately; knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Knowledge of basic mathematics and weights and measures.
Ability to work around potential hazards associated with equipment and work aids needed for job duties.

Responsibilities

Champion Company and Division customer-service programs, aiming to meet or exceed customer-service goals; handle customer relations positively and resolve complaints effectively.
Assist with supervision of front-end operations, including customer traffic flow, checkout lane coverage, cleanliness, and appearance.
Ensure compliance with Company policies and front-end procedures, including promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupons, gift cards, associate sales, safety, and loss prevention.
Complete or assist with reconciliation by balancing the safe and registers and entering and balancing sales and cash transactions.
Perform bookkeeping duties as needed, including running till totals, preparing and proofing deposit slips, completing front-end forms, balancing Accounts Receivable, mailing customer statements, and maintaining the sales book.
Report daily or weekly sales information to the division office.
Answer incoming calls accurately and handle intercom messages and announcements.
Handle and assist with accountability for cash flow, including safe transactions, issues and pickups, tills, check acceptance, refunds, and monitoring cashier funds-handling procedures.
Ensure scanning-file problems are corrected in a timely manner.
Maintain cost and quality control and awareness of customer and employee safety.
Enforce safety, loss-prevention, dress, and grooming standards for front-end employees.
May act as a backup checker, use suggestive selling and other sales techniques, and help prevent shrink and sales of out-of-code products.
Perform all duties accurately, safely, and with honesty and integrity.
Perform other necessary duties as directed or required.