Service Supervisor - Service Supervisor

Greystar•Oklahoma City, OK

2d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine maintenance, manages apartment make-readies, establishes standards for community upkeep, and checks the quality of work performed by service team members and outside providers. It also supports inventory, budgeting, preventative maintenance, cost control, and safety compliance while providing responsive customer service to residents and colleagues. The position may require local routine travel for meetings or training and a flexible schedule that includes on-call coverage during evenings, weekends, and holidays. Work takes place both indoors and outdoors in all weather conditions and includes physical activities such as standing, walking, bending, climbing, reaching, carrying, and crawling in confined areas.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and have knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to use logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and prepare information for the manager.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
All certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders from resident requests and perform routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing maintenance punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop standards for cleanliness and appearance across community grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to confirm it meets quality standards, scope, and specifications.
Maintain adequate spare-parts and maintenance-material inventory and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts where possible, minimizing waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep safety data sheets current and accessible, and stay current on OSHA and other safety requirements to support community compliance.
Provide respectful customer service, answer questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.