Service Supervisor

Continental Careers•Mesa, AZ

3d•Onsite

About The Position

Continental Properties is hiring a full-time Service Supervisor for the Springs at Eastmark residential apartment community in Mesa, Arizona. Reporting to the Community Manager, the supervisor oversees maintenance operations, helps create efficient processes and standards, and leads a maintenance team focused on resident satisfaction, renewals, and customer service. The role combines hands-on property maintenance with team leadership, vendor coordination, and attention to the community’s physical and financial performance. The supervisor maintains the property’s appearance, safety, and operations; diagnoses and repairs a wide range of building and apartment systems; uses software and mobile applications to manage work orders; and supports the team through training and guidance. The position pays $32.00–$36.00 per hour, with additional earning potential through performance incentives. The role requires physical work, including bending and lifting, and may involve overtime, on-call shifts, weekends, holidays, and other non-traditional schedules. Continental Properties describes a culture that emphasizes career development, wellness, work-life balance, community connection, belonging, and comprehensive benefits.

Requirements

At least 2 years of experience in a multifamily maintenance supervisory role.
Strong knowledge of HVAC, plumbing, pools, carpentry, drywall, building exteriors, and appliances.
EPA certification required.
CPO certification required.
Flexible and reliable, with willingness to work overtime, on-call shifts, weekends, holidays, and non-traditional schedules as needed.
Able to bend and lift up to 100 pounds independently and up to 250 pounds with assistance.
Comfortable using computers, tablets, and phones.

Responsibilities

Regularly walk the grounds and maintain the property’s appearance and curb appeal while providing courteous, professional customer service.
Diagnose and repair maintenance issues involving HVAC, electrical, plumbing, appliances, carpentry, flooring, and other areas.
Perform grounds upkeep, pressure washing, painting, trash removal, unit touch-ups, and snow removal where applicable.
Use software and mobile apps to manage, track, and complete work orders.
Build vendor partnerships, monitor budgets, and support and train the maintenance team.
Help drive the physical and financial success of the community.
Perform additional tasks as needed to keep the community attractive and residents satisfied.

Benefits

Paid professional memberships and certifications, training, and tuition reimbursement.
Mental health support, including 8 free counseling sessions per year and access to additional wellness resources.
Generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months.
Community and company events, volunteer opportunities, and informal gatherings.
Discount on on-site apartments.
Performance incentives, including potential earnings on new leases and renewals and quarterly and year-end bonuses based on community performance.
Medical, dental, and vision plans.
Flexible spending accounts.
401(k) with company match.
Company-paid life and disability insurance.
Six weeks of paid parental leave and family-forming and fertility resources, with up to 12 weeks of leave for birth mothers.