Service Supervisor

Albertsons Companies • Waxahachie, TX

3d • Onsite

About The Position

The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership and direction to front-end associates, oversees customer service standards, maintains operational efficiency, and supports store leadership in achieving company goals related to service, safety, labor, and productivity.

Requirements

• Leadership experience
• Customer service skills
• Cash handling experience
• Knowledge of store operations
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Problem-solving abilities
• Ability to train and develop team members
• Understanding of safety and compliance procedures

Nice To Haves

• Experience in a retail supervisory role
• Familiarity with Albertsons Companies systems and procedures

Responsibilities

• Deliver outstanding customer service and promote a customer-first culture.
• Assist customers with questions, concerns, returns, and service-related issues.
• Resolve customer complaints promptly and professionally.
• Ensure service standards are consistently met at all checkout and customer service areas.
• Promote loyalty programs, store promotions, and customer engagement initiatives.
• Supervise daily operations of the front end, including cashier lanes, self-checkout areas, service desks, and courtesy clerks.
• Monitor customer traffic patterns and adjust staffing to minimize wait times.
• Ensure registers, self-checkout systems, and service equipment are functioning properly.
• Maintain front-end cleanliness, organization, and operational readiness.
• Assist with opening, closing, and shift transition procedures.
• Provide daily leadership, coaching, and direction to front-end associates.
• Support hiring, onboarding, training, and development of team members.
• Promote accountability, teamwork, and a positive work environment.
• Assist in scheduling and labor management activities.
• Address associate concerns and escalate issues as appropriate.
• Serve as Manager on Duty when assigned.
• Ensure compliance with all cash handling, accounting, and security procedures.
• Monitor register variances and assist with investigations when necessary.
• Support front-end audits and operational reviews.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Monitor age-restricted sales compliance and other legal requirements.
• Promote a safe shopping and working environment.
• Identify and address safety concerns promptly.
• Ensure associates follow workplace safety procedures.
• Support emergency response and incident reporting processes.
• Maintain cleanliness and safety standards throughout customer service areas.
• Collaborate with department managers to support overall store operations.
• Assist with special events, seasonal programs, and promotional activities.
• Support inventory counts, merchandising initiatives, and store-wide projects as needed.
• Respond to operational issues and customer needs throughout the store.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday via Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Training, career growth and development opportunities
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed