Service Supervisor

Albertsons Companies • Midlothian, TX

3d • Onsite

About The Position

The Service Supervisor supports front-end operations and ensures exceptional customer service throughout the store. The role assists in supervising service clerks, cashiers, courtesy clerks, and other front-end associates while promoting a positive shopping experience. The Service Supervisor helps maintain operational efficiency, customer satisfaction, and compliance with company policies and procedures.

This position leads and supports front-end associates, oversees checkout and customer-service activities, and helps maintain safe, organized, and efficient front-end operations. It also supports store sales and service objectives through effective use of labor, accurate cash handling, and initiatives intended to improve customer satisfaction and profitability. The role requires working in a fast-paced retail environment and a flexible schedule that includes evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic computer, cash handling, and problem-solving skills.
• Ability to work collaboratively with all store departments.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry up to 25 pounds.
• Ability to perform repetitive motions associated with front-end operations.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to work in a fast-paced retail environment.

Nice To Haves

• High school diploma or equivalent.
• Previous retail, grocery, customer service, or supervisory experience.

Responsibilities

• Supervise daily front-end activities, including checkout operations, customer service, and store support functions.
• Monitor checkout lanes to maintain efficient customer flow and minimize wait times.
• Oversee cash handling procedures, till accountability, and register compliance.
• Ensure adequate front-end staffing throughout the business day.
• Support opening, closing, and shift transition routines.
• Deliver exceptional customer service and promote a customer-first culture.
• Address customer questions, concerns, and complaints professionally and promptly.
• Assist with authorized refunds, exchanges, overrides, and other customer transactions.
• Foster positive customer interactions that encourage loyalty and repeat business.
• Maintain a welcoming and professional store environment.
• Train, coach, and develop front-end associates on customer service and operational standards.
• Assign daily responsibilities and monitor associate performance.
• Provide ongoing feedback and support to improve productivity and engagement.
• Promote teamwork, accountability, and a positive work environment.
• Serve as a leader and resource for associates throughout the store.
• Ensure compliance with company policies, procedures, and service standards.
• Monitor store conditions and communicate operational concerns to management.
• Support execution of store promotions, loyalty programs, and customer service initiatives.
• Maintain organization and cleanliness in front-end and customer service areas.
• Assist with maintaining proper supplies and equipment for front-end operations.
• Enforce company safety standards and operational procedures.
• Ensure compliance with cash handling, loss prevention, and security requirements.
• Address and report safety hazards or operational issues promptly.
• Support emergency procedures and incident response as required.
• Maintain required records and documentation accurately.
• Support store sales and service objectives through effective front-end operations.
• Help minimize cash shortages, operational errors, and shrink.
• Promote productivity and efficient use of labor resources.
• Support store initiatives designed to improve customer satisfaction and profitability.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED