Service Supervisor

Albertsons Companies•Lewistown, MT

7d•Onsite

About The Position

The Service Supervisor oversees front-end operations to ensure customers receive fast, friendly, and accurate checkout service. The role manages and schedules Front End Clerks, Courtesy Clerks, and Customer Service Clerks, and may serve as an overflow cashier. It handles customer relations, cash controls, front-end programs, safety, staffing standards, inventory, and store operations. The position reports to the Front End Manager and is hourly, based in a retail store. The role requires strong leadership, communication, and interpersonal skills, along with the ability to maintain composure in a high-stress, flexible work environment. Work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures. Physical demands include continuous standing or walking, frequent gripping and reaching, and occasional lifting, carrying, pushing, and pulling.

Requirements

Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
Ability to work with the public and project a positive image.
Ability to supervise employees.
Ability to analyze and gather facts to recommend disciplinary action and make decisions.
Mental alertness to ensure safe and accurate completion of work activities.
Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Knowledge of basic mathematics and weights and measures.
Ability to operate and troubleshoot PCs and checkout equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
Ability to lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to stand or walk for long periods and move quickly.
Physical ability to squat or kneel (seldom); bend or stoop (occasionally); lift or carry 5–50 pounds (occasionally); push or pull dollies or shopping carts (occasionally, with loads stated as 10–300 pounds depending on product); twist or turn (occasionally); grip or grasp and reach (frequently); and stand or walk (continuously).
Ability to work around potential hazards associated with equipment and work aids needed for job duties.

Responsibilities

Handle customer relations positively and resolve customer complaints effectively.
Provide fast, friendly, courteous customer service; perform checking and register-supervision duties when necessary; and use suggestive selling and other sales techniques.
Serve as an overflow cashier as necessary.
Direct and supervise front-end activities, monitor customer traffic and service levels, and coordinate and implement front-end and service programs.
Maintain the cleanliness, safety, and appearance of the front-end area, and monitor inventories and ordering of front-end supplies and merchandise.
Ensure the front end is operational and projects a positive image.
Handle cash flow and controls, including safe transactions, loans and pickups, register tills, check approvals, rain checks, refunds, and monitoring checker money-handling procedures.
Handle scan-system emergencies, UPC issues, pricing errors, system failures, and other emergencies.
Maintain awareness of customer and employee safety and enforce employee dress and grooming standards.
Supervise store employees in the presence or absence of the Store Manager.
Handle emergencies, customer complaints, and employee or customer accidents according to company guidelines and policies.
Replenish out-of-stock shelf conditions in the afternoon where necessary or as assigned.
Perform store walks, delegate tasks, and follow up to ensure completion as assigned.
Monitor in-stock conditions and replace products as needed.
Help maintain a clean and safe store work environment.
Perform basic cash-office functions and ensure compliance with company policies and procedures.
Perform all duties safely, accurately, and with honesty and integrity, along with other necessary duties as directed or required.