Service Supervisor

Albertsons • Colleyville, TX

5d • Onsite

About The Position

The Service Supervisor supports front-end operations and ensures exceptional customer service throughout the store. The position assists in supervising service clerks, cashiers, courtesy clerks, and front-end associates, while promoting a positive shopping experience. The Service Supervisor helps maintain operational efficiency, customer satisfaction, and compliance with company policies and procedures.

This role involves leading, coaching, and supporting front-end associates; managing checkout and customer service activities; and helping the store meet service, sales, safety, and operational objectives. The position works in a fast-paced retail environment and requires a flexible schedule that includes evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic computer, cash handling, and problem-solving skills.
• Ability to work collaboratively with all store departments.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry up to 25 pounds.
• Ability to perform repetitive motions associated with front-end operations.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to work in a fast-paced retail environment.

Nice To Haves

• High school diploma or equivalent.
• Previous retail, grocery, customer service, or supervisory experience.

Responsibilities

• Supervise daily front-end activities, including checkout operations, customer service, and store support functions.
• Monitor checkout lanes to ensure efficient customer flow and minimize wait times.
• Oversee cash handling procedures, till accountability, and register compliance.
• Ensure adequate front-end staffing throughout the business day.
• Support opening, closing, and shift transition routines.
• Deliver exceptional customer service and promote a customer-first culture.
• Address customer questions, concerns, and complaints professionally and promptly.
• Assist with refunds, exchanges, overrides, and other customer transactions as authorized.
• Foster positive customer interactions that encourage loyalty and repeat business.
• Maintain a welcoming and professional store environment.
• Train, coach, and develop front-end associates on customer service and operational standards.
• Assign daily responsibilities and monitor associate performance.
• Provide ongoing feedback and support to improve productivity and engagement.
• Promote teamwork, accountability, and a positive work environment.
• Serve as a leader and resource for associates throughout the store.
• Ensure compliance with company policies, procedures, and service standards.
• Monitor store conditions and communicate operational concerns to management.
• Support execution of store promotions, loyalty programs, and customer service initiatives.
• Maintain organization and cleanliness in front-end and customer service areas.
• Assist with maintaining proper supplies and equipment for front-end operations.
• Enforce company safety standards and operational procedures.
• Ensure compliance with cash handling, loss prevention, and security requirements.
• Address and report safety hazards or operational issues promptly.
• Support emergency procedures and incident response as required.
• Maintain required records and documentation accurately.
• Support store sales and service objectives through effective front-end operations.
• Help minimize cash shortages, operational errors, and shrink.
• Promote productivity and efficient use of labor resources.
• Support store initiatives designed to improve customer satisfaction and profitability.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED