Service Supervisor

Edward Rose & Sons•Carmel, IN

7d•Onsite

About The Position

Edward Rose & Sons is seeking a Service Supervisor to join the on-site operations team at Icon on Main in Carmel, Indiana. The role supports a positive resident experience by overseeing maintenance staff and maintenance operations, ensuring timely, safe, and high-quality work, and helping prepare apartments for new residents. The supervisor also works alongside the team as needed, manages contractor work, and may participate in an on-call rotation for after-hours emergencies. The position requires previous leadership experience and extensive knowledge of maintenance safety practices and OSHA regulations. EPA certification is required; employees who do not already hold it must obtain it within 120 days of their start date through company-paid training. The employer offers training and development, opportunities for career advancement, a comprehensive benefits package, paid time off, bonus opportunities, and a discounted apartment home.

Requirements

Previous leadership experience is required.
Extensive knowledge of maintenance safety guidelines and procedures and OSHA regulations.
EPA certification is required; if not already certified, obtain certification within 120 days of the start date through company-paid training.
Ability to prioritize and delegate multiple tasks in a fast-paced environment.
Exceptional customer service and communication skills.
Excellent organizational and time-management skills.
Ability to use technology for online training and administrative purposes.
Willingness to respond to emergencies after normal business hours.
Ability to communicate effectively and professionally with residents and co-workers.
Basic computer skills and comfort learning software, apps, and programs.
Reliable transportation and a valid driver's license.

Nice To Haves

Strong experience in multi-family property maintenance.
HVAC experience.
CPO certification and pool chemistry and maintenance skills.

Responsibilities

Manage maintenance staff by setting direction, priorities, and schedules.
Maintain and execute a preventative maintenance program to minimize emergency repairs and services.
Maintain community inventory, monitor purchase orders, and approve invoices.
Ensure maintenance work orders are completed to high standards of quality, efficiency, and safety.
Inspect apartment units and conduct quality control to ensure they are ready for new move-ins.
Meet regularly with team members to discuss strengths and development opportunities.
Interview and hire qualified candidates in conjunction with the Community Manager.
Work alongside the team as necessary to achieve goals.
Evaluate contractor projects upon completion to ensure quality and contract compliance.
Perform and train team members in technical maintenance tasks, including HVAC diagnosis and repair, ancillary service troubleshooting, advanced plumbing, drywall replacement, appliance repair and installation, carpentry, window installation, advanced electrical work, interpreting schematic and wiring diagrams, and ceramic tile and vinyl installation and repair.
Participate in the on-call rotation as needed and be available after hours for emergency needs.