Service Supervisor

PF Holdings•Longview, TX

About The Position

The Service Supervisor provides on-site supervision for stimulation jobs and represents the company in dealings with customers at job sites. The role prepares crews and equipment for service, coordinates transportation and material-moving activities, and oversees crew work from departure from home base through service completion and return. The supervisor manages job logistics, ensures customer and company requirements are met, and promotes safe, efficient operations in accordance with standard operating procedures and applicable regulations. The role includes supervisory responsibilities such as training, scheduling, performance counseling, handling grievances, and making recommendations regarding personnel actions. The Service Supervisor works with customers before, during, and after service; reviews and verifies job and dispatch details; directs crew assignments and equipment spotting; conducts safety meetings; and ensures equipment is operational. The position also involves reporting, inspections, troubleshooting, complaint resolution, and oversight of cleanup and equipment maintenance. The position consistently requires 40 hours per week, with frequent extended hours as business needs dictate. It requires availability 24 hours a day, seven days a week when workload demands, and the ability to answer calls as work conditions dictate. Time off is scheduled according to workload and staff availability. The work can involve stressful conditions and climbing over equipment, handling and moving materials, and wearing protective safety equipment.

Requirements

High school diploma or equivalent.
Must pass the required SSIT progression training course.
Able to read, speak, and write English.
Able to work independently and as part of a team.
Able to maintain a demanding workload and work under stressful conditions at times.
Able to climb up, down, and over equipment safely using sound judgment and required safety equipment.
Able to use hands and arms to handle, install, position, and move materials and manipulate objects.
Must wear required protective equipment, including safety shoes, glasses, gloves, hearing protection, and hard hats.
Available for a consistent 40-hour workweek, frequent extended hours as business needs dictate, and 24-hour availability across seven-day weeks when workload demands.
Able to answer telephone calls as work conditions dictate.
Sensitive to confidential information.
Dependable, reliable, and able to fulfill responsibilities; demonstrates integrity, honesty, and strong work ethic.
Able to use judgment and relevant information to determine whether events or processes comply with laws, regulations, or standards.
Able to observe and obtain information from relevant sources; inspect equipment, structures, or materials; identify problems and changes; analyze information; and select solutions.
Able to handle complaints, settle disputes, resolve grievances and conflicts, and negotiate with others.
General knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
General knowledge of equipment, policies, procedures, and strategies related to security operations and protection of people, data, property, and institutions.

Nice To Haves

Two to four years of related work skills, knowledge, experience, or vocational training preferred.

Responsibilities

Manage logistics, including meeting with tank personnel and coordinating pre-job requirements.
Train and supervise employees; schedule work; address grievances and provide performance counseling; and recommend promotions, demotions, or termination.
Ensure Human Resources and HSE policies and procedures are followed.
Communicate with customers about special requests and job details before, during, and after service.
Apply industry knowledge to manage daily operations and provide effective customer service.
Ensure crew members meet customer and company requirements and follow standard operating procedures.
Review job parameters and specifics with appropriate personnel during preplanning.
Verify dispatch information and confirm loads, fluids, chemicals, and equipment are ready for service.
Instruct crew members on job procedures, routes, convoy procedures, rig-up and job assignments, safety and communication equipment, and special conditions.
Confirm drivers observe DOT regulations.
Direct the designated representative in beginning equipment spotting procedures.
Conduct safety meetings before startup, daily, and when job changes occur after startup.
Review completed work with the crew and oversee cleanup and preparation for return to home base.
Prepare reports and schedules to support accuracy and efficiency.
Inspect work to ensure it meets specifications and established standards.
Instruct the crew in work policies and procedures and equipment use and maintenance.
Investigate service and equipment complaints and take corrective action.
Oversee equipment maintenance and confirm equipment is operational.
Recognize changes in circumstances and remain attentive to security violations or emergencies.
Troubleshoot equipment and process problems and select methods to resolve them.
Perform other related duties as required.