Service Supervisor
About The Position
Edward Rose & Sons is seeking a Service Supervisor to join its on-site operations team and support a positive resident experience. The role manages maintenance staff, maintenance programs, community inventory, work orders, apartment readiness, and contractor projects. The supervisor also works alongside the team as needed and may participate in an on-call rotation for after-hours emergencies. The position requires hands-on maintenance expertise and the ability to perform and train others in a range of technical tasks, including HVAC troubleshooting, plumbing, drywall, appliances, carpentry, windows, electrical work, and tile and vinyl installation and repair. Edward Rose & Sons describes opportunities for training, career development, and advancement.
Requirements
- Previous leadership experience is required.
- Extensive knowledge of maintenance safety guidelines, procedures, and OSHA regulations.
- EPA certification is required, or must be obtained within 120 days of the start date through company-paid training.
- Ability to prioritize and delegate multiple tasks in a fast-paced environment.
- Exceptional customer service and communication skills.
- Excellent organizational and time-management skills.
- Ability to use technology for online training and administrative purposes.
- Willingness to respond to emergencies after normal business hours.
- Ability to communicate effectively and professionally with residents and coworkers.
- Basic computer skills and comfort learning software, apps, and programs.
- Reliable transportation and a valid driver’s license.
Nice To Haves
- Strong experience in multifamily property maintenance is preferred.
- HVAC experience is strongly preferred.
- CPO certification and pool chemistry and maintenance skills are preferred.
Responsibilities
- Manage maintenance staff by setting direction, priorities, and schedules.
- Maintain and execute a preventative maintenance program to minimize emergency repairs and services.
- Maintain community inventory, monitor purchase orders, and approve invoices.
- Ensure maintenance work orders are completed to high standards of quality, efficiency, and safety.
- Inspect apartment units and conduct quality control to ensure they are ready for new move-ins.
- Meet regularly with team members to discuss strengths and development opportunities.
- Interview and hire qualified candidates in conjunction with the Community Manager.
- Work alongside the team as needed to achieve goals.
- Evaluate contractor projects upon completion to ensure quality and contract compliance.
- Perform and train others in technical maintenance skills, including HVAC troubleshooting, ancillary service troubleshooting, advanced plumbing, drywall replacement, appliance repair and installation, carpentry, window installation, advanced electrical work and interpreting schematic and wiring diagrams, and ceramic tile and vinyl installation and repair.
- Participate in the on-call rotation as needed and be available after hours for emergencies.
Benefits
- Comprehensive benefits package, including 401(k) with company match.
- On-the-job training and development.
- Generous paid time off programs.
- Competitive compensation plan with bonus opportunities.
- Great work environment.
- Opportunities for advancement.
- Discounted apartment home.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
