Service Supervisor

Carter Machinery Careers•Myersville, MD

10d•Onsite

About The Position

The Service Supervisor oversees the service department’s daily workflow and work-order process, ensuring work orders are accurate, complete, appropriately assigned for parts and labor, and closed for invoicing as needed. The role maintains customer relationships, resolves concerns and disputes, coordinates service logistics and technician schedules, and supports high-quality repairs and timely completion of quoted work. The supervisor also promotes technician safety and training, manages service equipment and vehicle maintenance, and works with the team on continuous-improvement goals. The position is based in Myersville, Maryland, with a starting compensation range of $79,000–$101,000 per year.

Requirements

At least five years of service-related experience in the heavy construction equipment industry.
High school diploma or equivalent.
Thorough knowledge of the function and repair of heavy construction equipment.
Strong mechanical knowledge.
Excellent customer service skills.
Strong oral and written communication skills.
Ability to stand, walk, use hands to handle or feel objects, reach, climb or balance, stoop, kneel, crouch or crawl, and talk or hear; frequently sit; regularly lift or move up to 70 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Previous supervisory experience is a plus.

Responsibilities

Oversee work-order closing, including opening and reviewing work orders for accuracy, completeness, and appropriate parts and labor, and closing them to invoice as needed.
Maintain customer relationships through communication and regular contact; address customer concerns and disputes and resolve them promptly.
Oversee the daily workflow of the service department.
Ensure technicians follow safe work practices, conduct monthly safety meetings, and ensure adequate training and instruction before technicians operate equipment.
Develop quality-control procedures and repair processes to ensure high-quality customer service.
Manage service logistics, including materials, equipment, and employees; ensure technicians have needed equipment and tooling; order parts as needed.
Coordinate and develop technician work schedules and communicate repair plans to technicians in line with customer quotes.
Conduct constructive and timely performance reviews for service technicians and discuss wages with each employee at least annually.
Monitor productivity and repair quality.
Address issues that affect completion of repair plans within the time quoted to customers.
Establish and implement maintenance schedules for service vehicles and equipment.
Inspect trucks, cranes, compressors, and truck beds as required.
Work with the team to achieve continuous-improvement goals and objectives.
Perform other related duties as assigned.