Service Supervisor

Start with a job, stay for a career.•Carmel, IN

4d•Onsite

About The Position

Edward Rose & Sons is seeking a Service Supervisor to join the on-site operations team at Icon on Main in Carmel, Indiana. The role supports a positive resident experience by leading maintenance staff, coordinating maintenance operations, overseeing work quality and safety, and contributing hands-on technical expertise as needed. The supervisor may participate in the on-call rotation and must be available to respond to emergencies after normal business hours. Edward Rose & Sons describes its workplace as focused on career development, training, advancement, and recognizing employees’ work. The company is an equal opportunity employer and seeks diversity in its workplace.

Requirements

Previous leadership experience is required.
Extensive knowledge of maintenance safety guidelines, procedures, and OSHA regulations.
EPA certification is required; candidates without certification must obtain it within 120 days of their start date through company-paid training.
Ability to prioritize and delegate multiple tasks in a fast-paced environment.
Exceptional customer service and communication skills.
Excellent organizational and time-management skills.
Ability to use technologies for online training and administrative purposes.
Willingness to respond to emergencies after normal business hours.
Ability to communicate effectively and professionally with residents and co-workers.
Basic computer skills and comfort learning software, apps, and programs.
Reliable transportation and a valid driver’s license.

Nice To Haves

Strong experience in multi-family property maintenance is preferred.
HVAC experience is strongly preferred.
CPO certification and pool chemistry and maintenance skills are preferred.

Responsibilities

Manage maintenance staff by setting direction, priorities, and schedules.
Maintain and execute a preventative maintenance program to minimize emergency repairs and services.
Maintain community inventory, monitor purchase orders, and approve invoices.
Ensure maintenance work orders meet quality, efficiency, and safety standards.
Inspect apartment units and conduct quality control to ensure they are ready for new move-ins.
Meet regularly with team members to discuss strengths and development opportunities.
Interview and hire qualified candidates in conjunction with the Community Manager.
Work alongside the team as needed to achieve goals.
Evaluate contractor projects upon completion to ensure quality and contract compliance.
Perform and train team members in technical maintenance skills, including HVAC diagnosis and repair, ancillary-service troubleshooting, advanced plumbing, drywall replacement, appliance repair and installation, carpentry, window installation, advanced electrical work and schematic and wiring diagram interpretation, and ceramic tile and vinyl installation and repair.
Participate in the on-call rotation as needed and be available after-hours for emergencies.