Service Supervisor

Albertsons • Waxahachie, TX

11d

About The Position

The Service Supervisor supports front-end operations and ensures an exceptional customer experience throughout the store. The role provides leadership and direction to front-end associates, oversees customer service standards, maintains operational efficiency, and supports store leadership in achieving company goals related to service, safety, labor, and productivity.

The Service Supervisor leads daily front-end operations, including cashier lanes, self-checkout areas, service desks, and courtesy clerks. The role handles customer questions, concerns, returns, and complaints; supports staffing and shift procedures; and helps ensure cash-handling, security, legal, safety, and company requirements are followed. The supervisor also collaborates with department managers and supports broader store activities as needed.

Responsibilities

• Deliver outstanding customer service and promote a customer-first culture.
• Assist customers with questions, concerns, returns, and service-related issues; resolve complaints promptly and professionally.
• Ensure service standards are met at checkout and customer service areas, and promote loyalty programs, store promotions, and customer engagement initiatives.
• Supervise daily front-end operations, including cashier lanes, self-checkout areas, service desks, and courtesy clerks.
• Monitor customer traffic and adjust staffing to minimize wait times.
• Ensure registers, self-checkout systems, and service equipment are functioning properly.
• Maintain front-end cleanliness, organization, and operational readiness.
• Assist with opening, closing, and shift transition procedures.
• Provide daily leadership, coaching, and direction to front-end associates.
• Support hiring, onboarding, training, and development of team members.
• Promote accountability, teamwork, and a positive work environment.
• Assist with scheduling and labor management activities; address associate concerns and escalate issues as appropriate.
• Serve as Manager on Duty when assigned.
• Ensure compliance with cash-handling, accounting, security, company, and regulatory procedures.
• Monitor register variances and assist with investigations when necessary.
• Support front-end audits and operational reviews.
• Monitor age-restricted sales compliance and other legal requirements.
• Promote a safe shopping and working environment; identify and address safety concerns and ensure associates follow workplace safety procedures.
• Support emergency response and incident reporting processes.
• Maintain cleanliness and safety standards throughout customer service areas.
• Collaborate with department managers to support overall store operations.
• Assist with special events, seasonal programs, and promotional activities.
• Support inventory counts, merchandising initiatives, and store-wide projects as needed.
• Respond to operational issues and customer needs throughout the store.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed