Service Supervisor

Crown Residential LLC•Pompano Beach, FL

8d•Onsite

About The Position

The Service Supervisor oversees service staff and maintains the community’s appearance and safe living environment for residents. The role requires knowledge of resident move-ins and move-outs, general household repairs, and preventative maintenance. The supervisor leads a team in developing maintenance strategies that improve safety and control costs. The position includes supervising service delivery, coordinating and performing maintenance work, maintaining supplies and equipment, and managing relevant budgets and overtime. The schedule may differ from a Monday–Friday, 8 a.m.–5 p.m. schedule, and work exceeding 40 hours per week is likely. Regular, in-person attendance during assigned hours is required.

Requirements

High school diploma or equivalent.
EPA Section 608 HVAC Type I certification.
Valid driver’s license and reliable transportation.
Ability to work effectively on a team and collaborate with administrative staff.
Strong safety skills and knowledge of the proper operation of tools and equipment.
Ability to prioritize multiple tasks and follow up and follow through.
Ability to provide rotating on-call coverage as needed.
Ability to work long hours outdoors and in the elements.
Ability to manage and lead a team of Service Teammates.
Excellent customer service skills when discussing service needs with residents.
Hands-on working knowledge of typical apartment maintenance.
Ability to work assigned schedules that may differ from Monday–Friday, 8 a.m.–5 p.m.; work exceeding 40 hours per week is likely.
Consistent, regular, in-person attendance during assigned workplace hours.
Professional appearance and demeanor, motivation, and a positive attitude.

Nice To Haves

Bachelor or Teammates degree.
Previous maintenance supervisory experience in the multifamily or hospitality industry.
CFC/EPA certification.
CPO certification.
North American Technician Excellence (NATE) certification.
Heating, ventilation, air conditioning, and refrigeration (HVAC) certification.

Responsibilities

Establish and manage a qualified, trained team of Teammates.
Assist the Property Director with hiring, inspecting, counseling, and promoting, and support staffing levels as directed by the Regional Director.
Maintain a safe working environment and educate Teammates on safe procedures.
Inspect common areas to ensure they are safe, clean, well serviced, and meet Crown Residential standards.
Report community liability hazards to the Property Director and/or Regional Director.
Schedule maintenance for apartments, pools, parking lots, building exteriors, and common areas.
Respond promptly to service requests to support resident satisfaction.
Provide 24-hour emergency maintenance coverage through on-call rotations and deliver reliable, timely service.
Follow up on service requests and oversee the team’s service delivery and completion.
Prepare and inspect vacant apartments for move-in readiness.
Conduct work in compliance with OSHA and Equal Housing Opportunity requirements.
Ensure equipment, supplies, and tools are stored securely and manage their inventory.
Manage the equipment and supplies budget and order supplies from vendors.
Manage and authorize overtime for non-exempt Teammates.
Ensure work follows Crown Residential procedures and standards.
Recommend and make modifications related to property performance and business needs.
Attend required Crown Residential maintenance trainings.
Perform other assigned or directed tasks.