Supervisor / Server - Lennox Hotel Miami Beach

Yurbban Hospitality Group • Miami Beach, FL

2h • Onsite

About The Position

Yurbban Hospitality Group is seeking a Restaurant Supervisor / Server for the Lennox Hotel Miami Beach. This full-time, long-term, hourly, non-exempt, tipped position combines front-of-house team supervision with active restaurant service. The role oversees daily operations and service quality, supports and coaches team members, and helps deliver memorable guest experiences across breakfast, lunch, dinner, private events, and special functions. The position is 100% on-site in Miami Beach, Florida, and pays $18 per hour plus applicable tips, with benefits according to the company handbook.

Requirements

• At least 2–3 years of restaurant serving experience; experience in an upscale restaurant, boutique hotel, or luxury hospitality environment is preferred.
• Strong knowledge of food-and-beverage service, restaurant operations, and hospitality standards.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to balance supervisory duties with active participation in restaurant service.
• Genuine passion for hospitality, guest satisfaction, and memorable dining experiences.
• Experience with POS systems, payment processing, cash handling, and restaurant closing procedures.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
• Fluent English and Spanish proficiency at intermediate level or higher.
• Strong attention to detail, a proactive attitude, reliability, and a collaborative mindset.
• Flexibility to work different shifts, including mornings, evenings, weekends, holidays, and special events.
• Ability to stand and walk for extended periods and safely perform the physical duties of the position, with or without reasonable accommodation.
• Commitment to Yurbban Hospitality Group's service standards, safety procedures, and professional appearance guidelines.

Nice To Haves

• At least 1 year of supervisory, lead server, or team leadership experience.
• Knowledge of wines, cocktails, spirits, and food pairings.
• Current Florida food handler training and responsible alcohol service certification, or willingness to complete the required training upon hire.
• Additional languages.

Responsibilities

• Supervise daily restaurant operations to ensure efficient service and exceptional guest experiences.
• Lead, support, and motivate servers, bussers, and other food-and-beverage team members.
• Perform server duties, including taking orders, serving food and beverages, processing payments, and providing personalized guest service.
• Coordinate opening and closing procedures and ensure operational standards and company policies are followed.
• Assign daily responsibilities, monitor performance, and ensure appropriate staffing coverage during service.
• Oversee reservations, table assignments, service flow, and communication among the kitchen, bar, and front-of-house teams.
• Handle guest inquiries, special requests, and complaints professionally and resolve them promptly.
• Train and coach team members on service standards, menu knowledge, upselling, and restaurant procedures.
• Conduct pre-shift briefings on priorities, special events, and operational updates.
• Maintain standards for cleanliness, food presentation, hygiene, and workplace safety.
• Monitor inventory, supplies, and equipment, and report shortages or maintenance needs to management.
• Ensure compliance with food safety regulations, responsible alcohol service requirements, and company procedures.
• Oversee POS transactions, cash handling, billing accuracy, and daily closing procedures.
• Support restaurant management with operational reports, shift handovers, and service improvements.
• Assist with breakfast, lunch, dinner, private events, and special functions as operationally needed.
• Lead by example during busy periods and foster a positive, collaborative work environment.

Benefits

• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for you, your family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.
• Career growth opportunities within an expanding international hospitality group.
• Continuous training and development through Yurbban Academy.
• Quarterly afterworks and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed