Hotel Valet Attendant - Faena Miami Beach
About The Position
The Hotel Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists guests with luggage, including delivery and pickup where applicable, during arrivals and departures. It also helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position explains parking rates and vehicle-retrieval procedures, manages claim checks and vehicle keys, completes valet ticket and vehicle records, and collects parking revenue when needed. The work is routine and performed according to established procedures and specific operational directions, with work checked frequently. Most work is outdoors for extended periods, potentially for the entire shift, and may involve extreme heat or cold. Travel of up to 5% may be required. The hourly base pay is $12, plus $5–$10 or more per hour in tips. The schedule requires open availability. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; seasonal and temporary roles are not eligible for the listed benefits.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state where applying to work, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and effectively present information in one-on-one and small-group situations.
- Ability to perform basic arithmetic with three-digit numbers and use American currency; understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
- Ability to meet the described physical demands, including extended sitting or standing, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling, and lifting or exerting force as described in the posting.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
- Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
- Explain parking rates and retrieval procedures to arriving guests.
- Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the location on key tags after parking vehicles.
- Calculate and collect vehicle parking revenue when needed.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
