Supervisor-Sales Call Customer Service

Verizon • Morristown, NJ

2d • $72,500 - $126,000 • Remote

About The Position

The Supervisor-Sales Call Customer Service leads a customer care call center team responsible for answering questions and resolving customer issues related to devices, billing, and other matters. The supervisor models first-class customer service and develops the team to deliver consistent, high-quality support. This is a remote work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location and may be asked to attend the office for team huddles or meetings. The position is scheduled for 40 hours per week.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location.
• Thrive in a fast-paced, multifaceted environment, use sound judgment, inspire and develop a team, build relationships and credibility, and manage multiple tasks and time effectively.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are available and employees are trained to resolve customer issues quickly.
• Track and handle call volume to achieve optimal efficiency.
• Monitor employee-customer interactions and mentor the team on improving service quality.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Incentive-based compensation with the potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager