Supervisor, RMA (A2)
About The Position
The Operations Supervisor oversees daily inbound, outbound, product slotting, and customer communication activities. The role plans and manages labor, schedules, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees the receiving, warehousing, and shipping of products in accordance with company service and cost objectives. The Supervisor also manages and develops warehouse staff, including hiring and training, assigning work, evaluating performance, and addressing performance issues. Associates are expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies.
Requirements
- High school diploma or GED.
- At least 3 years of experience in a logistics, distribution, or relevant environment.
- At least 1 year of supervisory experience.
Nice To Haves
- Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.
Responsibilities
- Conduct staff meetings to review daily and weekly work, plan activities, and support continuous improvement.
- Keep senior management and client representatives informed about critical operational issues.
- Develop and maintain systems and procedures for safely and profitably managing operations, equipment, and products in accordance with company policies and client operating agreements.
- Manage operations to meet productivity, service, client KPI, and quality-system goals.
- Implement and report cost-saving measures and recommend ways to improve operational efficiency.
- Supervise, counsel, and when necessary discipline team members; support Human Resources and contribute to hiring, training, professional development, promotions, wage increases, and other HR activities.
- Oversee the training and evaluation of warehouse staff and provide input for annual performance reviews.
- Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions; assess priorities and assign work based on available resources.
- Review pending jobs and trends and plan warehouse-space reorganizations and changes to supplies, equipment, or staffing.
- Train new staff or delegate training, assess trainee progress, and assign additional duties as appropriate.
- Monitor the quantity and quality of work throughout the day and provide guidance and advice.
- Assign supervisory duties to experienced team members and monitor their progress and any problems.
- Keep the Manager informed of daily progress and issues requiring attention; hold regular warehouse staff meetings and communicate developments and improvement ideas.
- Assist with physical operations as needed.
- Maintain team motivation and customer-satisfaction focus, deliver results by assigning the right people at the right time, and provide team members with growth and development opportunities.
- Support and train team members in adherence to corporate and client Standard Operating Procedures (SOPs).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
