Residential Services Supervisor

Baptist Children's Home•Clyde, NC

3d•Onsite

About The Position

The Residential Services Supervisor provides assistance and direction to Cottage Parents in therapeutic discipline; working with children and families; obtaining food, clothing, supplies, and equipment; campus, church, school, and community activities; and routine cottage maintenance and management. The position helps ensure that agency policies, procedures, and programs are delivered appropriately. The supervisor educates, trains, and monitors cottage-parent teams; supports staff development, orientation, scheduling, performance evaluations, and daily cottage operations; and monitors cottage budgets, supplies, purchases, inventories, maintenance needs, and staffing coverage. The role also supports campus programs and events, student work programs, recreational and wellness initiatives, recruitment, and agency quality-improvement activities. The position works under the direct supervision of the Residential and Campus Manager and works a flexible schedule to meet campus needs in consultation with the Regional Director. The work environment is described as usual office working conditions, with regular contact with colleagues and outside individuals and groups. The employee must handle confidential client information in accordance with agency policies and HIPAA regulations.

Requirements

High school diploma or equivalent.
Meet the agency’s general employment qualifications as outlined in its personnel policies.
Three to five years of experience in residential care or three to five years of experience managing five or more employees.
Working knowledge of current trends in residential care.
Ability to build and maintain relationships with Cottage Parent teams and broader agency teams.
Valid driver’s license and safe driving record.
Ability to read, write, and complete necessary documentation, and to present information effectively and respond to questions.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions and draw conclusions.
Ability to operate standard office machines and use Microsoft, Therascribe, Outlook, Excel, and Word.
Ability to handle confidential information professionally and comply with agency confidentiality policies and HIPAA regulations.
Ability to meet the described physical demands, including sitting, talking, hearing, entering and exiting vehicles without assistance, and driving various vehicles.

Responsibilities

Provide leadership in creating and implementing campus programs that support the agency’s mission.
Educate, train, and monitor cottage parents, including orienting new childcare staff and planning continuing education and staff development.
Develop and implement 90-day and annual staff performance evaluations, and schedule and conduct regular team and staff meetings.
Plan and implement weekly schedules, manage daily cottage life, coordinate cottage-parent schedules, and ensure adequate cottage staffing.
Monitor cottage activities and give cottage parents direction on routine matters, therapeutic discipline, working with children and families, obtaining supplies, activities, and cottage maintenance.
Determine cottage needs and approve equipment and supplies; ensure purchases follow agency policies and monitor cottage budgets.
Oversee attendance and timesheet reports, group-activity fund requisitions, group savings accounts, and student accounts.
Monitor clothing inventories and purchases, youth hair-care expenses, cottage physical needs, and timely maintenance requests.
Work with administrative personnel on tours, visiting-group activities, and special events and activities on and off campus.
Support recreational programming and initiatives that enhance wellness programs.
Assist administration with recruiting, interviewing, and employing cottage parents.
Work with Support Services to monitor the student work program and assist the Director of Support Services with structuring and implementing it.
Work with staff to schedule, check out, and maintain agency vehicles.
Sponsor and assist in training new cottage parents for at least their first three months of employment.
Monitor cottage parents’ health requirements, including routine physical exams, TB tests, and Hepatitis B vaccines.
Support cottage staff during understaffing, ensure cottages are staffed, and fill in during emergencies.
Participate in the agency’s Performance Quality Improvement program as needed.
Maintain confidentiality and comply with agency policies and HIPAA regulations.
Prepare for and participate in supervisory conferences, carry out assigned responsibilities, and keep the supervisor informed about campus life.