Social Work Supervisor- Residential Services

Jewish Association for Services for the Aged • Brooklyn, NY

1d • Onsite

About The Position

The Social Work Supervisor provides administrative and clinical leadership for JASA’s Residential Services programs, including ESSHI and SARA. Working closely with the Associate Director, the supervisor oversees case management operations, on-site tenant programming, and individualized care coordination to help older adults maintain independence and housing stability. The role serves as the clinical lead for high-risk tenant escalations, emergency crisis interventions, and service quality assurance.

The supervisor ensures that case plans, home visits, and resident services follow social work ethics, agency standards, and applicable municipal and state contract requirements. The role also provides reflective supervision and mentoring to Resident Service Coordinators and MSW interns, oversees documentation and contract compliance, and conducts field visits across residential facilities as needed.

Requirements

• Master’s degree in Social Work (MSW), or an equivalent master’s-level degree in Counseling, Gerontology, Psychology, or a related human services field, from an accredited college or university.
• At least three years of post-master’s-level social work experience.
• Ability to travel to client residences and program sites using NYC public transit and independently navigate stairs and environmental barriers.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), Google Workspace, internet research, and electronic client management systems.
• Excellent written, verbal, and interpersonal communication skills.
• Understanding and appreciation of how race, religion, ethnicity, gender, sexual orientation, and personal values affect service delivery to vulnerable older adults.

Nice To Haves

• Prior supervisory or team leadership experience.
• Supportive housing experience.
• Familiarity with supportive housing models, eldercare resources, and government funding standards, including NYC HRA, NYS DOH, and ESSHI.

Responsibilities

• Provide clinical supervision, mentoring, and case consultations to Resident Service Coordinators; assign caseloads, monitor workflow, and supervise MSW interns as applicable.
• Oversee comprehensive written service plans in accordance with JASA’s NYC HRA SARA contract and NYS DOH ESSHI contract.
• Monitor elevated-risk resident cases, alert the Associate Director to emerging crises, and work with site staff on safety and risk-mitigation plans.
• Audit client files and service plans, verify ongoing needs reassessments, evaluate service effectiveness, and implement needed care modifications.
• Conduct in-person home visits across residential facilities to support complex assessments and de-escalate crises as needed.
• Design and facilitate staff development workshops, lead unit meetings, and represent JASA at community forums, inter-agency meetings, and housing conferences.
• Ensure timely, audit-ready electronic case records, progress reports, and program statistics that meet internal and funder benchmarks.
• Oversee case management operations, on-site tenant programming, and individualized care coordination for older adult residents.
• Ensure resident services comply with professional ethics, agency standards, and applicable regulatory requirements.

Benefits

• Medical coverage with a choice of three plans, dental coverage, and vision coverage at low cost.
• Employee wellness programs and an Employee Assistance Program (EAP).
• 403(b) retirement plan with Roth option and an employer-funded pension.
• Four weeks of vacation, holidays, floating holidays, and sick days.
• Clinical supervision, continuing education support (CEUs), and leadership advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior