Social Work Supervisor- Residential Services

JASA • New York, NY

2d • $0 - $67,000 • Onsite

About The Position

The Social Work Supervisor provides administrative and clinical leadership for JASA’s Residential Services programs, including ESSHI and SARA. Working closely with the Associate Director, the supervisor oversees case management operations, on-site tenant programming, and individualized care coordination to help older adults maintain independence and housing stability. The role leads responses to high-risk tenant cases and emergencies, supports service quality assurance, and ensures that case plans, home visits, and resident services comply with professional ethics, agency standards, and municipal and state contract requirements.

The position is based across residential program locations in Far Rockaway and Brooklyn, with a Monday–Friday schedule from 9:00 AM to 5:00 PM. It includes in-person visits to client residences and program sites as needed.

Requirements

• Master’s degree in Social Work or an equivalent master’s-level degree in Counseling, Gerontology, Psychology, or a related human services field from an accredited college or university.
• At least three years of post-master’s-level social work experience.
• Ability to travel to clients’ residences and program sites via NYC public transit and independently navigate stairs and environmental barriers.
• Proficiency in Microsoft Office Suite, Google Workspace, internet research, and electronic client management systems.
• Excellent written, verbal, and interpersonal communication skills.
• Understanding and appreciation of how race, religion, ethnicity, gender, sexual orientation, and personal values impact service delivery to vulnerable older adults.

Nice To Haves

• Prior supervisory, team leadership, or supportive housing experience.
• Familiarity with supportive housing models, eldercare resources, and government funding standards, including NYC HRA, NYS DOH, and ESSHI.

Responsibilities

• Provide reflective clinical supervision, mentoring, and case consultations to Resident Service Coordinators; assign caseloads, monitor workflow, and supervise MSW interns as applicable.
• Oversee comprehensive written service plans in accordance with JASA’s NYC HRA SARA contract and NYS DOH ESSHI contract.
• Monitor and track elevated-risk resident cases, alert the Associate Director to emerging crises, and work with site staff on safety and risk-mitigation plans.
• Audit client files and service plans to verify ongoing needs reassessments, assess service effectiveness, and implement care modifications.
• Conduct in-person home visits across residential facilities to support complex assessments and de-escalate crisis situations.
• Design and facilitate staff development workshops, lead unit meetings, and represent JASA at community forums, inter-agency meetings, and housing conferences.
• Ensure timely, audit-ready electronic case records, progress reports, and program statistics in line with internal and funder benchmarks.

Benefits

• Medical coverage with a choice of three plans.
• Dental coverage.
• Vision coverage.
• Employee Wellness Programs and an Employee Assistance Program.
• 403(b) retirement plan with Roth option and an employer-funded pension.
• Four weeks of vacation, holidays, floating holidays, and sick days.
• Clinical supervision, continuing education support including CEUs, and leadership advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager