Residential Services Supervisor

Baptist Children's Home•Kinston, NC

3d•Onsite

About The Position

The Residential Services Supervisor provides assistance and direction to Cottage Parents on therapeutic discipline; working with children and families; obtaining food, clothing, supplies, and equipment; campus, church, school, and community activities; and cottage maintenance and management. The role helps ensure agency policies, procedures, and programs are delivered appropriately and supports the agency’s mission through campus programming and leadership. The Supervisor educates, trains, schedules, and monitors cottage staff; manages daily cottage life and staffing coverage; oversees cottage budgets, supplies, purchases, records, inventories, activities, and maintenance needs; and coordinates with agency and administrative staff. The position also supports recruitment and onboarding, staff development and performance evaluations, student work and wellness programs, special events, and campus visits. The role works a flexible schedule to address campus needs and supports cottages during staffing shortages and emergencies. The position works under the direct supervision of the Residential and Campus Manager. It requires a high school diploma or equivalent, 3–5 years of experience in residential care or managing five or more employees, knowledge of residential care, relationship-building ability, and a valid driver license with a safe driving record. Work is generally in usual office conditions, with regular contact with agency colleagues and outside individuals and groups. The employee uses standard office equipment and software and must comply with confidentiality and HIPAA requirements.

Requirements

High school diploma or equivalent.
Meet the agency’s general employment qualifications as outlined in its personnel policies.
3–5 years of experience in residential care or 3–5 years of experience managing five or more employees.
Working knowledge of current trends in residential care.
Ability to build and maintain relationships with Cottage Parent teams and broader agency teams.
Valid driver license and safe driving record.
Ability to read, write, complete necessary documentation, present information effectively, and respond to questions.
Ability to interpret written, oral, diagram, or schedule-form instructions and draw conclusions.
Ability to handle confidential information professionally and comply with agency confidentiality policies and HIPAA regulations.
Ability to operate standard office machines, including a copier, computer, fax, and calculator, and work with Microsoft, Therascribe, Outlook, Excel, and Word.

Responsibilities

Provide assistance and direction to Cottage Parents on routine cottage matters, therapeutic discipline, working with children and families, supplies and equipment, activities, and cottage maintenance and management.
Educate, train, and monitor cottage parents and provide leadership for new-staff orientation and continuing education.
Coordinate cottage-parent schedules and ensure adequate staffing coverage; support staff when cottages are understaffed and fill in during emergencies.
Manage daily cottage life and plan and implement weekly schedules.
Develop and conduct 90-day and annual staff performance evaluations and hold regular team and staff meetings.
Determine cottage needs; approve equipment and supplies; ensure purchases comply with agency policies; and monitor cottage budgets.
Oversee attendance and timesheet reports, activity-fund requisitions, group savings accounts, student accounts, clothing inventories and purchases, and youth hair-care expenses.
Monitor cottage physical needs and secure timely maintenance requests.
Coordinate campus tours, visiting-group activities, special events, and activities on and off campus with administrative staff.
Support recreational programming and wellness initiatives, and assist the Director of Support Services with the student work program.
Assist administration with recruiting, interviewing, and hiring cottage parents.
Work with staff to schedule, check out, and maintain agency vehicles.
Monitor cottage-parent health requirements, including routine physical exams, TB tests, and Hepatitis B vaccines.
Promote an encouraging, growth-oriented environment with positive problem solving, spiritual leadership, and mutual respect for children and families.
Participate in the agency’s Performance Quality Improvement program as needed.
Maintain confidentiality and comply with agency policies and HIPAA regulations.
Keep the supervisor informed about campus life, participate in supervisory conferences, and carry out assigned responsibilities.
Operate standard office equipment and use Microsoft, Therascribe, Outlook, Excel, and Word; maintain adequate departmental equipment and supplies.
Represent Baptist Children's Homes of NC positively in contacts with colleagues and outside individuals and groups.
Work a flexible schedule to facilitate campus needs in consultation with the Regional Director.