Residential Services Supervisor

Baptist Children's Homes of North Carolina•Kinston, NC

3d•Onsite

About The Position

The Residential Services Supervisor gives assistance and direction to Cottage Parents in therapeutic discipline; working with children and families; securing food, clothing, supplies and equipment; campus, church, school, and community activities; and regular cottage maintenance and management. The position helps ensure that the agency’s policies, procedures, and programs are delivered appropriately. The supervisor educates, trains, and monitors cottage parents; coordinates staffing and schedules; manages daily cottage life, supplies, budgets, and maintenance; and supports campus activities and programs. The role also assists with recruitment and training of cottage parents, monitors applicable staff health requirements, and supports cottage teams during understaffing or emergencies. The position works under the direct supervision of the Residential and Campus Manager and works a flexible schedule to facilitate campus needs in consultation with the Regional Director. The role involves regular contact with colleagues and outside individuals and groups, handling confidential client information in compliance with agency policies and HIPAA regulations, and representing Baptist Children’s Homes of NC positively. The work environment is described as usual office working conditions, with duties involving driving various vehicles and occasional standing, walking, and reaching.

Requirements

High school diploma or equivalent.
Meets the agency’s general employment qualifications as outlined in its Personnel Policies.
Three to five years of experience in residential care or three to five years of experience managing five or more employees.
Working knowledge of current trends in residential care.
Ability to build and maintain relationships with Cottage Parent teams and the wider agency teams.
Valid driver’s license and safe driving record.
Ability to read, write, and complete necessary documentation.
Ability to effectively present information and respond to questions from clients, customers, resources, and the general public.
Ability to interpret written, oral, diagram, or schedule instructions and draw conclusions.
Ability to operate standard office machines, including a copier, computer, fax machine, and calculator.
Ability to work with Microsoft, Therascribe, Outlook, Excel, and Word software programs.
Ability to meet the physical demands described, with reasonable accommodations where applicable, including sitting, talking, hearing, entering and exiting vehicles without assistance, and driving various vehicles.
Ability to handle confidential information professionally and comply with agency confidentiality policies and HIPAA regulations.

Responsibilities

Provide assistance and direction to Cottage Parents on therapeutic discipline, working with children and families, supplies and equipment, activities, and cottage maintenance and management.
Help ensure agency policies, procedures, and programs are delivered appropriately.
Educate, train, and monitor cottage parents, including leading orientation and continuing education and training new cottage parents for at least their first three months.
Develop and conduct 90-day and annual staff performance evaluations; schedule and conduct regular team and staff meetings.
Plan and implement weekly schedules, coordinate cottage parent work schedules, and ensure adequate cottage staff coverage.
Manage daily cottage life and monitor cottage activities.
Determine cottage needs and approve equipment and supplies; ensure purchases comply with agency policies and monitor cottage budgets.
Oversee attendance and timesheet reports for cottage parents, with clerical support.
Oversee requisitions for group activity funds, group savings accounts, and student accounts; monitor clothing inventories, purchases, and youth hair-care expenses.
Monitor cottage physical needs and secure timely maintenance requests.
Coordinate campus tours and visiting group activities, and help schedule and facilitate special events and activities on and off campus.
Support recreational programming and initiatives that enhance wellness programs.
Assist administration with recruiting, interviewing, and hiring cottage parents.
Work with Support Services on monitoring student work programs and assist the Director of Support Services in structuring and implementing the program.
Work with staff to schedule, check out, and maintain agency vehicles.
Monitor cottage parent health requirements, including routine physical exams, TB tests, and Hepatitis B vaccines.
Promote encouragement, growth, positive problem-solving, spiritual leadership, and mutual respect for children and families.
Support cottage staff when cottages are understaffed, ensure cottages are staffed, and fill in during emergencies.
Participate in the agency’s Performance Quality Improvement program as needed.
Maintain confidentiality and comply with agency policies and HIPAA regulations concerning client information.
Keep the supervisor informed about campus life and participate in scheduled supervisory conferences.
Maintain adequate equipment and supplies for the assigned department.
Represent Baptist Children’s Homes of NC positively in contacts with colleagues and outside individuals and groups.