Supervisor Ramp - AUS

Southwest Airlines • Austin, TX

6d • $36 - $38 • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees day-to-day airport ramp operations to help aircraft arrive and depart safely and on schedule. The role guides the Team, monitors compliance with safety requirements, ensures equipment is ready for use, and coordinates with other Airport Operations Teams to address operational issues and share updates. It also includes scheduling, training oversight, reporting, and administrative work. The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays.

External applicants are considered only if they currently reside in Texas. Applicants are not considered if they were interviewed for the Supervisor Ramp position at AUS within the last 12 months and were not selected. Applicants must be authorized to work in the United States; sponsorship is not available. The role requires obtaining a SIDA badge and GSC qualification, holding a current U.S.-issued driver’s license, and complying with the DOT drug and alcohol testing program. Station Leadership may require a Customs’ Seal for work on international flights.

The role pays $36.00–$37.50 per hour, depending on qualifications and experience, with opportunities for overtime and shift premiums. Eligible roles may also have discretionary bonus opportunities. Benefits described include free standby travel on open seats for the Employee and eligible dependents, a Company 401(k) match, a 3% Short Term Incentive bonus aligned with Company performance, potential annual profit sharing, and health insurance options available from the first day of employment.

Requirements

• Fully functioning, broad knowledge of Airline Operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their application.
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of Customer and personal service principles and processes, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Knowledge of equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office procedures and terminology.
• Skill in using logic and reasoning to assess the strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Skill in understanding the implications of new information for current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Ability to obtain a SIDA badge and meet local airport requirements.
• Current, valid driver’s license issued in the United States.
• Ability to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• Must be at least 18 years of age.
• Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
• Must comply with Company attendance standards and appearance guidelines.
• Ability to work assigned shifts based on seniority, including possible early mornings, late evenings, weekends, and holidays.

Responsibilities

• Guide and lead team members using Southwest talent-management practices to coach, develop, and engage employees.
• Model Company values and competencies to foster inclusion, recognition, support, and a safe work environment.
• Participate in continuous learning and development to support leadership and personal growth.
• Coordinate with all Departments to maintain station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure ground support equipment, including GSE, is maintained and available for operations.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions, monitor and assign gate control for flights, and assign and track Agents for training compliance.
• Maintain a safe work environment and implement programs intended to reduce accidents and injuries.
• Provide consistent status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor performance against key metrics, achieve results, and hold responsible parties accountable.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids aligned with Department hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments and payroll, and producing attendance reports.
• Monitor staffing in all areas and verify appropriate use of overtime.
• Ensure proper administration of labor contracts or agreements, emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on open seats on Southwest flights for the Employee and eligible dependents.
• Company 401(k) match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with Company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan.
• Competitive health insurance for the Employee and eligible dependents, with coverage options available from the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed