Supervisor Ramp - AUS

Southwest Airlines • Austin, TX

5d • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees airport ramp operations to support safe, secure, efficient, and on-time aircraft arrivals and departures. The role guides and develops employees, monitors compliance with safety requirements, maintains equipment readiness, and coordinates with other Airport Operations teams to resolve issues and communicate updates. Responsibilities also include scheduling, training oversight, operational reporting, staffing, and administrative work.

The position works shifts assigned based on seniority, which may include early mornings, late evenings, weekends, and holidays. External applicants will be considered only if they currently reside in Texas. Applicants who interviewed for a Supervisor Ramp position at AUS within the past 12 months and were not selected will not be considered. U.S. citizenship or current authorization to work in the United States is required; work-authorization sponsorship is not available.

Pay is $36.00 to $37.50 per hour, depending on qualifications and experience. Overtime and shift premiums are available. Eligible roles may have additional bonus opportunities at the Company's discretion. Benefits include free space-available travel for employees and eligible dependents, a Company 401(k) match, a 3% Short Term Incentive bonus aligned with company performance, potential annual profit sharing, and health insurance options available from the first day of employment.

The role requires the ability to obtain a SIDA badge and GSC qualification, maintain a valid U.S.-issued driver's license, and comply with the DOT drug and alcohol testing program. Station Leadership may require a Customs' Seal for work on international flights. Physical demands include extended work at a workstation, outdoor and inclement-weather work, exposure to noise and vibrations, regular lifting and moving of items weighing 70 pounds or more, repetitive lifting of 40–50 pounds on raised surfaces, and frequent climbing, bending, kneeling, crawling, and stooping.

Requirements

• Fully functioning, broad knowledge of Airline Operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their application.
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of customer and personal service principles and processes, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of equipment, policies, procedures, and strategies used to promote effective security operations and protect people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and files management, form design, and office terminology.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in understanding how new information affects current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Ability to obtain a SIDA badge and meet local airport requirements.
• Current valid driver's license issued in the United States.
• Ability to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• U.S. citizenship or authorization to work in the United States; no work-authorization sponsorship is available.
• At least 18 years of age.
• Ability to comply with Company attendance standards and appearance guidelines.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Ability to perform work duties from a limited-space workstation, desk, or office area for extended periods.
• Ability to work outdoors and in inclement weather, with potential exposure to excessive noise, vibrations, and other sensory conditions.
• Ability to lift and move items weighing 70 pounds or more regularly and repetitively lift 40–50 pounds on raised surfaces.
• Ability to climb, bend, kneel, crawl, and stoop frequently and for extended periods.

Nice To Haves

• May be required by Station Leadership to obtain a Customs' Seal and meet requirements to work on international flights.

Responsibilities

• Coordinate with departments to maintain station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure ground support equipment and other equipment are maintained and available for operations.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions to meet performance goals; monitor and assign gate control for flights; and assign and track Agents for training compliance.
• Maintain a safe working environment and institute programs intended to reduce accidents and injuries.
• Provide consistent status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor results against key metrics, and hold responsible parties accountable.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids aligned with departmental hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, handling daily payroll and attendance reports, monitoring staffing, and verifying appropriate use of overtime.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Coach, develop, and engage team members using Southwest talent management practices.
• Foster inclusion, recognition, support, and a safe work environment in accordance with Company values and competencies.
• Participate in continuous learning and development.
• Perform other job duties as directed by the Employee's Leaders.

Benefits

• Free space-available travel on Southwest flights for the employee and eligible dependents.
• Company 401(k) match contribution of up to 9.3% of eligible earnings, subject to plan terms and position eligibility.
• 3% Short Term Incentive bonus based on base salary and aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at Company discretion and subject to plan terms.
• Competitive health insurance for the employee and eligible dependents, with coverage options available from the first day of employment.
• Overtime opportunities and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at Company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed