Supervisor Provisioning - AUS

Southwest Airlines • Austin, TX

5d • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are properly stocked with the snacks, drinks, and supplies required for departure. The role oversees inventory, provisioning quality, safety, regulatory compliance, and day-to-day airport operations while coordinating with leaders and station departments to support on-time performance, employee morale, and customer satisfaction. The supervisor works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays.

The position includes operational leadership and administrative work, including staff scheduling and bids, assignments, payroll and attendance reporting, training compliance, staffing oversight, performance tracking, delay coding, and coordination of supply distribution and equipment maintenance. External applicants must currently reside in Texas. Applicants must be authorized to work in the United States; the company does not provide current or future work-authorization sponsorship. A candidate must not have been interviewed for this position at AUS within the prior 12 months without being selected.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, file and record management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Skill in applying logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention among multiple activities or sources of information.
• Ability to apply general rules to specific problems to produce sensible answers.
• Ability to recognize and address performance and safety concerns promptly.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations protecting people, data, property, and institutions.
• Must obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to work for extended periods at a limited-space workstation, desk, or office area; perform duties with possible exposure to excessive noise, vibrations, or other sensory conditions; and work outdoors in inclement weather.
• Must be able to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.
• Must maintain a well-groomed appearance according to company standards.
• Must be a U.S. citizen or authorized to work in the United States.
• Must be at least 18 years of age and comply with company attendance standards.
• Must currently reside in Texas if applying externally.
• External applicants who were interviewed for the Supervisor Provisioning position at AUS within the last 12 months and were not selected will not be considered.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.

Responsibilities

• Guide and lead team members using Southwest Airlines talent-management practices to coach, develop, and engage employees.
• Model company values and competencies to foster inclusion, recognition, support, and a safe work environment; participate in continuous learning and development.
• Ensure aircraft are properly serviced and provisioned before departure and that required forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supplies.
• Coordinate with departments to maintain station on-time performance, employee morale, customer satisfaction, and a safe working environment; support programs to reduce accidents and injuries.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, assign and track agents for training compliance, and provide regular status updates to leaders and employees.
• Forecast operational situations affecting the operation, monitor key metrics and results, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform administrative duties, including building and closing shift bids, preparing daily work assignments, payroll and attendance reports, monitoring staffing, and verifying proper use of overtime.
• Coordinate distribution of required supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Perform other job duties as directed by the employee’s leaders.

Benefits

• Free travel on any open seat on Southwest flights for employees and eligible dependents.
• 401(k) Company match of up to 9.3% of eligible earnings, subject to the plan’s vesting schedule; match may vary by position.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at the Company’s discretion and subject to vesting.
• Competitive health insurance for employees and eligible dependents, with coverage options available from the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed