Supervisor Provisioning - BNA

Southwest Airlines • Nashville, TN

5d • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and oversees the provisioning operation to ensure aircraft are supplied with the snacks, drinks, and other materials expected by Customers. The role manages inventory, safety, and compliance while coordinating with station Teams and other Departments to support on-time performance and Customer satisfaction.

The Supervisor oversees day-to-day airport operations and makes sure aircraft are properly serviced and provisioned before departure, with required forms and records completed and maintained. The role monitors provisioning supply quality, quantity, and procurement; coordinates supply distribution to non-Provisioning Stations; and ensures equipment, including GSE, is maintained and available. The Supervisor also handles staffing and administrative work, including shift bids, assignments, payroll, attendance, training compliance, and appropriate overtime use.

The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. Candidates must be able to obtain a SIDA badge, possess a current U.S.-issued driver’s license, and meet applicable local airport requirements. A Customs Seal may be required by Station Leadership for work on international flights. External applicants are considered only if they currently reside in Tennessee; applicants interviewed for this position at BNA within the last 12 months and not selected will not be considered. The role requires U.S. citizenship or current U.S. work authorization; sponsorship is unavailable.

Requirements

• Fully functioning, broad knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and files management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing Customer and personal services, including needs assessment, service quality standards, and evaluation of Customer satisfaction.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to shift attention among two or more activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations to protect people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements.
• Must possess a current valid driver’s license issued in the United States.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements for working on international flights.
• Must be a U.S. citizen or authorized to work in the United States; the Company does not provide current or future work authorization sponsorship.
• Must be at least 18 years of age.
• Must comply with Company attendance standards and appearance standards, including maintaining a well-groomed appearance.
• Ability to perform duties from a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to perform duties with potential exposure to excessive noise, vibrations, and/or sensory conditions, as well as outdoor and inclement weather conditions.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Ability to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.
• For external applicants, current residency in Tennessee is required.
• External applicants interviewed for the Supervisor Provisioning position at BNA within the past 12 months and not selected are ineligible for consideration.

Responsibilities

• Determine that aircraft are properly serviced and provisioned before departure and that forms and records are properly completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with Departments to support station on-time performance, Employee morale, Customer satisfaction, and a safe working environment; institute programs intended to reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals through effective decisions; assign Agents and track their training compliance.
• Provide consistent status updates to Leaders and Employees.
• Forecast operational situations that may affect operations, monitor results against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with Department hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, payroll, and attendance reports, monitoring staffing, and verifying proper overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure all equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Coach, develop, and engage Employees using Southwest Airlines talent management practices.
• Foster inclusion, recognition, support, and a safe work environment in keeping with Company values and competencies.
• Participate in continuous learning and development to support leadership and personal growth.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on open seats on Southwest flights for the Employee and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution of up to 9.3% of eligible earnings, subject to the plan’s vesting schedule; match may vary by position.
• 3% Short Term Incentive bonus on base salary, aligned with Company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to vesting and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at Company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed