Supervisor Provisioning - BNA

Southwest Airlines • Nashville, TN

6d • $36 - $38 • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are stocked with the supplies Customers expect. The role manages inventory and provisioning quality, supports safety and regulatory compliance, and coordinates with station Teams and other Departments to help maintain on-time performance and a positive Customer experience. The Supervisor also oversees daily airport operations, staffing, training compliance, equipment availability, administrative work, and operational performance. The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing Customer and personal services, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies for security operations that protect people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements for working on international flights.
• Must be at least 18 years of age.
• Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
• Must comply with Company attendance and appearance standards.
• Must be able to communicate and interact with others in English.
• Must be able to use a computer and other office productivity tools with sufficient speed and accuracy.

Responsibilities

• Coach, develop, and engage team members using Southwest Airlines talent management practices, and participate in continuous learning and development.
• Foster a culture of inclusion, recognition, support, and safety in accordance with Company values and competencies.
• Ensure aircraft are properly serviced and provisioned before departure and that required forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with Departments to support station on-time performance, Employee morale, Customer satisfaction, and a safe working environment; institute programs intended to reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals through effective decisions, and assign and track Agents for training compliance.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor performance against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with the Department’s hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar 401(k) Company match of up to 9.3% of eligible earnings, subject to plan terms.
• A 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options beginning on the first day of employment.
• Overtime and shift-premium opportunities.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at Company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed