Supervisor, Quality

Challenge Manufacturing•Spartanburg, SC

20d•Onsite

About The Position

The Quality Supervisor is a frontline leader at the plant level who oversees operations within an assigned zone. The role ensures that safety, quality, delivery, and production efficiency meet internal and external customer expectations while fostering a positive work environment. The supervisor directs team members and support groups, trains and certifies employees, monitors production and attendance, and responds to abnormal conditions and incidents.

Requirements

Associate degree or bachelor's degree from a four-year college or university.
Three to five years of related experience in a supervisor position, or an equivalent combination of education and experience.
High standards of performance and accountability for actions, results, and mistakes.
Thorough, accurate, and reliable execution of job tasks, with honesty and integrity.
Ability to objectively resolve conflict by listening, focusing on the issue, finding a resolution, and monitoring progress.
Ability to maintain positive relationships through constructive conflict resolution.
Willingness to use feedback to continuously improve performance and work relationships.
Ability to move within or between work areas to support plant flow.
Sense of urgency in meeting customer needs.
Experience, skills, and knowledge to perform all aspects of the job and rotate through job responsibilities.
Ability to maintain the knowledge and skills needed to perform the job effectively.
Constructive, objective approach to change and ability to view change as a learning opportunity.
Collaborative approach, including sharing information and knowledge.
Reliable attendance when scheduled, timely breaks and lunches, wise use of time, and ensuring coverage when absent.

Responsibilities

Manage assigned processes with detailed accuracy and discipline.
Coach and assist employees with problem solving and personal issues.
Train team members on processes, procedures, and job tasks within the work zone.
Certify team members at individual workstations according to each level of progression on the skills matrix.
Ensure quality standards are met.
Ensure on-time delivery according to customer demands and scheduling.
Monitor safety, housekeeping, quality, performance, management instructions, and employee well-being.
Report incidents and investigate root causes of injuries, near misses, and manufacturing equipment incidents.
Monitor employee attendance and apply discipline in accordance with the employee handbook.
Monitor production quality and throughput, and keep hour-by-hour boards, zone boards, and other production monitoring systems updated.
Work with support groups to return processes to standard when abnormal conditions occur.
Manage operations in accordance with attendance.
Direct team leaders, material handlers, operators, and support groups on daily tasks.
Conduct daily toolbox talks covering categories listed on the check sheet.
Follow company procedures for production identification and traceability, containment of non-conforming material, inventory movements, and production reporting.