Quality Supervisor

Faith Technologies • Olathe, KS

11d

About The Position

The Excellerate Quality Supervisor serves as the primary quality interface for customers and leads the handling of nonconformances and customer complaints, including containment, root-cause analysis, corrective action, and audits. The role ensures product compliance with customer specifications and industry standards and manages key supplier performance.

The position works between 7 AM and 5 PM, Monday through Friday, though work may be performed at any time on any day of the week to meet business needs. Travel is 10–25%.

Requirements

• Bachelor’s degree required.
• At least two years of related industry experience required.
• Ability to work between 7 AM and 5 PM, Monday through Friday, with work at any time on any day of the week as business needs require.
• Travel requirement of 10–25%.

Nice To Haves

• Bachelor’s degree in Engineering preferred.
• Five years of related industry experience preferred.

Responsibilities

• Ensure products comply with customer specifications, industry standards, regulatory requirements, and Excellerate standards.
• Ensure production process work instructions comply with specifications and standards.
• Approve changes and deviations from established guidance, including Engineering Change Orders.
• Lead support for external customer audit activities and support Quality Management System certification audits.
• Lead product-related corrective action (CAPA) discussions and closure.
• Ensure supplier products and quality documentation meet product specification requirements.
• Manage supplier qualification and conduct supplier audits.
• Manage the Supplier Scorecard process using quality metrics to rate suppliers and drive improvement to the Approved Supplier List.
• Drive supplier teams to create or update standard operating procedures and work instructions for production and quality processes.
• Lead and manage supplier corrective action processes for repeat nonconformance.
• Serve as the primary customer contact for quality-related meetings, issues, specification inquiries, and audits.
• Lead responses and actions for customer quality concerns, complaints, and inquiries.
• Engage engineers and subject matter experts to address customer quality concerns.
• Lead creation of customer-defined quality metric reports.
• Lead CAPA development in response to customer requests and provide required feedback and documentation to customers.
• Create and maintain quality guidance for manufacturing readiness, including product Quality Plans.
• Lead identification and maintenance of customer and industry-standard failure modes for inclusion in the FMEA.
• Support development, execution, and maintenance of the Control Plan to ensure compliance with customer specifications, industry standards, regulatory requirements, and Excellerate standards.
• Ensure customer specifications are included in training as required.
• Support initial investigation and disposition decisions for Non-Conforming Material.
• Collect and analyze Non-Conforming Material data trends through QMS software to promote manufacturing quality improvements.
• Analyze customer quality metric data, identify opportunities to reduce customer defects, and collaborate with site engineers to implement improvements.
• Lead CAPA development for repeat or systemic issues and ensure implementation.
• Perform other related duties as required and assigned.

Benefits

• Flexible and robust benefits package for regular/full-time team members.
• Career development and continued education programs.
• Competitive, merit-based compensation and career path development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level