Quality Supervisor
Faith Technologies•Olathe, KS
About The Position
The Excellerate Quality Supervisor serves as the primary quality interface for customers and leads the investigation and resolution of non-conformances and customer complaints through containment, root cause analysis, corrective action, and audits. The position ensures products and manufacturing processes comply with customer specifications, industry standards, regulatory requirements, and company standards, and manages key supplier quality performance. The role works between 7 AM and 5 PM, Monday through Friday, but may require work at any time on any day of the week to meet business needs. Travel is 10–25%.
Requirements
- Bachelor’s degree required.
- Two years of related industry experience required.
- Ability to work between 7 AM and 5 PM, Monday through Friday, with work at any time on any day of the week as business needs require.
- Travel of 10–25%.
Nice To Haves
- Bachelor’s degree in Engineering preferred.
- Five years of related industry experience preferred.
Responsibilities
- Ensure products and production work instructions comply with customer specifications, industry standards, regulatory requirements, and Excellerate standards.
- Approve changes and deviations from established guidance, including Engineering Change Orders.
- Lead support for external customer audits and support Quality Management System certification audits.
- Lead product-related corrective action discussions and closure.
- Ensure supplier products and quality documentation meet product specification requirements.
- Manage supplier qualification, supplier audits, and the Supplier Scorecard process using quality metrics to rate suppliers and drive improvement to the Approved Supplier List.
- Drive supplier teams to create or update standard operating procedures and work instructions for production and quality processes.
- Lead and manage supplier corrective actions for repeat non-conformance.
- Serve as the primary customer contact for quality-related meetings, issues, specification inquiries, and audits.
- Lead responses and actions for customer quality concerns, complaints, and inquiries; engage engineers and subject matter experts as needed.
- Lead creation of customer-defined quality metric reports and develop corrective and preventive actions in response to customer requests.
- Provide feedback and documentation to customers as required.
- Create and maintain quality guidance for manufacturing readiness, including product Quality Plans.
- Lead identification and maintenance of customer and industry-standard failure modes for inclusion in the FMEA.
- Support development, execution, and maintenance of the Control Plan to ensure compliance with applicable specifications, standards, requirements, and company standards.
- Ensure customer specifications are included in training as required.
- Support initial investigation and disposition decisions for Non-Conforming Material.
- Collect and analyze Non-Conforming Material trends using QMS software to promote manufacturing quality improvements.
- Analyze customer quality metric data, identify opportunities to reduce customer defects, and collaborate with site engineers to implement improvements.
- Lead corrective action development for repeat or systemic issues and ensure implementation.
- Perform other related duties as required and assigned.
Benefits
- Competitive, merit-based compensation.
- Career path development.
- Flexible and robust benefits package for regular, full-time team members.
- Career development programs.
- Continued education programs.
- Knowledge and resources to support career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
