Quality Supervisor

Lightera•Carrollton, GA

About The Position

The Quality Supervisor organizes and schedules the daily activities of in-process and final inspectors, ensures customer and OFS specifications are met, and prioritizes cable testing according to customer ship dates. The role assigns corrective actions and final dispositions for open hold tags, follows up to ensure completion, and provides technical and hands-on support to resolve quality issues. The supervisor leads the day-to-day work of the Quality Team, manages workflow and staffing, and develops and maintains quality control systems, inspection and testing standards, methods, and procedures. The position monitors cable and raw-material testing, helps troubleshoot issues, supports testing setup and training, analyzes quality data, investigates customer complaints, and maintains required reports, audits, and documentation. It also includes employee leadership and administration, including interviewing, training and certification, attendance and performance reviews, and disciplinary action. The role promotes safe work practices, teamwork, and employee development while balancing quality, safety, service, and cost.

Requirements

Bachelor’s degree in a technical or business discipline.
2–4 years of quality experience or experience in a related area.
5–7 years of manufacturing experience, with strong emphasis on Quality Management.
3–5 years of proven experience in a leadership role leading and developing people.
Previous manufacturing experience at the supervisory or management level.
Ability to motivate, influence, train, and develop people.
Strong written and verbal interpersonal and communication skills.
Advanced computer skills, including Microsoft Office applications.
Excellent time-management, prioritization, motivational, and organizational skills.
Broad knowledge of report preparation, workflow, equipment operation and maintenance, quality standards, and team behavior.
Ability to work with multicultural personnel with diverse backgrounds and education.
Ability to be available to address critical items in a timely manner (24/7).

Nice To Haves

Bachelor’s degree in Engineering.
Experience in fiber cable manufacturing.
Strong background in managing labor, materials, and cost.
Knowledge of Hoshin Kanri, SGA’s, and Lean Six Sigma principles.
Competencies include safety culture, business acumen, effective communication, problem solving and analysis, project management, strategic thinking, and lean manufacturing experience.

Responsibilities

Organize and schedule the daily activities of in-process and final inspectors, prioritizing cable testing by customer ship date.
Lead and direct day-to-day Quality Team activities, organize workflow, and schedule staffing to maintain adequate coverage.
Develop, implement, and maintain quality control systems and standards, methods, and procedures for inspecting, testing, and evaluating products.
Ensure finished products meet customer and company standards and good manufacturing practices regulations.
Recommend corrective actions to ensure conformity with quality specifications; review hold/stop-tag quality problems and follow up on corrective actions.
Assign corrective action and final disposition of open hold tags and ensure completion.
Monitor work-group activities and cable status in the test area; troubleshoot problems and review cable and raw-material testing procedures, data, and documentation.
Assist with testing procedures, testing, and training as needed.
Assist product support areas in gathering and analyzing data.
Conduct staff and employee meetings.
Investigate and respond to customer complaints.
Maintain required daily, weekly, and monthly reports, audits, and documentation.
Review cable-order and raw-material paperwork; coordinate testing status and set priorities and assignments for the Final Test Lab, Raw Materials Testing, and Product Qualification areas.
Prepare or review safety reports, disciplinary actions, time and attendance reports, vacation requests, output reports, and procedure changes.
Interview internal and external applicants for open quality inspector positions.
Work with Human Resources to implement and administer the Quality Department Training and Certification program and maintain training records.
Review employee performance and administer disciplinary action as required.
Create a teamwork and ownership culture and help associates develop skills needed to meet business objectives.
Follow and champion health, safety, and wellness policies and initiatives; model safe work practices and maintain an orderly work area.
Organize and prioritize work to meet company objectives, control costs without sacrificing quality, safety, or service, and communicate with support operations and upper management.
Train and delegate team members to cover assignments and address critical items in a timely manner.