Supervisor, Quality

Integer•Hudson, MA

11d

About The Position

The Supervisor, Quality is a functional leader within the quality organization who coordinates team deliverables and provides daily direction to quality professionals, including quality engineers and technicians. The role ensures that quality requirements, performance goals, and improvement objectives for a manufacturing site are achieved, with a primary focus on performance management and the growth and development of direct reports in support of the Quality Management System (QMS). The supervisor leads, coaches, and directs quality professionals supporting one or more product lines or process areas. They foster teamwork, accountability, cross-functional collaboration, inclusion, and open communication. The role provides first-level support for day-to-day manufacturing quality issues, establishes objectives and effective communication for the team, supports individual development plans, drives risk-based process control, and ensures QMS compliance. The position supports site quality activities, including corrective and preventive actions, quality audits, KPI attainment, data analysis, root-cause investigations, and continuous improvement. It also oversees nonconforming-material investigations and dispositions, manages complaint investigations, and participates in plant CAPA activities. The supervisor supports Integer’s Manufacturing Excellence culture and strategic imperatives, including standardized problem solving, workplace organization, training and certification, process optimization, and associate engagement. The role also supports site Environmental, Health & Safety programs and may perform other duties as directed by the manager.

Requirements

Bachelor’s degree in an engineering or related technical field.
At least 3 years of experience.
Knowledge and experience in the product line or function supported, such as manufacturing quality, supplier quality, or quality engineering.
Knowledge and experience with relevant quality-system regulations and standards, such as EU MDR, ISO 13485, ISO 9001, Good Manufacturing Practices 21 CFR 820, and Good Documentation Practices.
Auditing experience.
Ability to lead, create and communicate a coordinated vision, align a team, and take action to resolve issues.
Ability to work in a team environment and promote team-first collaboration.
Ability to work in a fast-paced, complex manufacturing environment while maintaining a calm demeanor.
Ability to work independently and collaboratively with associates and cross-functional teams.
Solid technical aptitude and ability to contribute to a team or produce technical results independently.
Effective written and oral communication and interpersonal skills.
Bias for action, sound decision-making, and problem-solving skills.
Positive, can-do attitude.

Responsibilities

Supervise, coach, and direct quality professionals supporting one or more product lines or process areas at a manufacturing site.
Coordinate team deliverables and provide daily direction, establishing daily, weekly, and monthly objectives and ensuring effective team communication.
Manage direct-report performance and support their professional and personal development through Individual Development Plans.
Provide first-level support for day-to-day issues and seek cross-functional or organizational support when needed.
Review and approve engineering change requests, nonconformance reports, and engineering reports.
Drive risk-based process control and ensure compliance with the established Quality Management System and applicable procedures.
Promote a culture in which team members take ownership of quality and adhere to the QMS.
Support corrective and preventive action investigations and implementation, quality KPIs, and internal and external quality audits, as applicable.
Analyze data and observe products and processes to identify root causes of product or process failures and support improvements.
Ensure investigation and disposition of nonconforming materials follow required procedures and that corrective actions prevent recurrence.
Lead and manage complaint investigations and participate in plant CAPA activities, including analysis of complaint, supplier quality, nonconforming material, training effectiveness, and root-cause data and trends.
Support Manufacturing Excellence strategic imperatives, including site Hoshin plans, quality planning and metrics, customer change notifications, continuous improvement, 5S, standard work, training and certification, standardized problem solving, behavior-based safety, improvement suggestions, built-in quality, optimized scheduling and material systems, work-cell design, and total production maintenance.
Actively support Integer Environmental, Health & Safety programs.
Promote associate engagement and ensure associate relations issues are handled in a timely manner.
Generate continuous improvement suggestions and support their implementation.
Perform other duties as needed and directed by the manager.