Supervisor, Promotions

Hard Rock Hotel & Casino Ottawa•Tampa, FL

About The Position

The Supervisor, Promotions assists in developing, planning, and implementing special events and promotions at the casino hotel and off-site. The role coordinates with operating departments, manages event supplies and collateral, monitors promotional budgets and expenses, and supports staffing and public awareness efforts. The position may also act as master of ceremonies and oversees, develops, and coaches direct reports in alignment with the Company’s Mission and Values. The role requires compliance with Gaming Commission regulations and Seminole Tribe of Florida and departmental policies. It involves maintaining confidential records and files, coordinating event décor, and staying aware of marketplace changes that may affect planned promotions and events. The casino work environment is hectic, fast-paced, crowded, and noisy, and may include exposure to secondhand smoke and other casino-related environmental factors. Work schedules may include long hours, evenings, weekends, and holidays. Final candidates must obtain gaming licensure through a background check before an offer is extended.

Requirements

High school diploma or an equivalent combination of education and/or experience.
At least two years of strong guest relations experience.
Strong knowledge of Microsoft Office and Excel.
Ability to communicate effectively with guests in English as required by position duties.
Ability and willingness to work varied schedules, including long hours, evenings, weekends, and holidays.
Ability to frequently stand, walk, use hands to handle or feel objects, reach, talk or hear, and taste or smell.
Ability to frequently lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Final candidates must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations; checks may include credit and criminal background checks and a drug screen.

Nice To Haves

College degree in Marketing or Public Relations preferred.
Three years of relevant experience in a casino environment, promotions, productions, public speaking, or public relations strongly preferred.

Responsibilities

Assist in formulating themes, formats, and budget specifications for promotions, giveaways, and special events.
Execute promotions and events at the casino hotel and off-site, and assist patrons participating in them.
Ensure event areas have necessary supplies and decorations, and secure items when events conclude.
Order, receive, display, and recover promotional and event collateral materials.
Establish reports and systems to monitor actual expenses against budgets, take action to meet budget guidelines, record expenditures, and chart variances.
Assist management in sharing event information with impacted operating departments and coordinate events with those departments.
Build drawings in Casino Marketplace and slot tournaments in the IGT Tournament System.
Maintain the security and confidentiality of files, records, and lists.
Act as master of ceremonies as needed.
Coordinate décor requirements and obtain bids as required.
Determine staffing needs and schedules for promotions using on-call event staff.
Work with management to promote public awareness of events and promotions.
Select, train, coach, counsel, appraise, and retain direct reports whose performance reinforces the Company’s Mission and Values.
Develop department members’ knowledge and skills through education, training, coaching, and corrective counseling.
Maintain awareness of marketplace changes that may affect planned promotions and events.
Conduct themselves in accordance with Gaming Commission regulations and Seminole Tribe of Florida and departmental policies and procedures.