Supervisor Program Management

Acadia•East Marlborough Township, PA

About The Position

Supervise and coordinate program staff activities, including the development, implementation, and evaluation of program services. The role includes supporting program operations and providing direct routine assessment and treatment within the parameters of the program and the employee’s area of clinical expertise. Assist with developing and implementing operating policies and procedures that align workflows with program objectives, protocols, regulations, and standards, and ensure operations meet environmental, safety, and infection-control requirements. Develop and implement treatment or care plans and maintain patient charts and records. Support staff selection, training, and assessment; provide guidance and direction to staff; and foster mutual trust, respect, and cooperation among team members. Educate patients, families, staff, and other practitioners within the area of specialty, and serve as a liaison and consultant on related issues, regulations, and standards. The position may also support marketing and promotion of program services, provide community outreach, and provide transportation as required. Maintain a positive, empathetic, and professional attitude toward customers, address complaints when patient needs are not met, and prioritize patient safety. Perform other functions and tasks as assigned.

Requirements

High school diploma or equivalent required.
Two or more years of experience working with the population of the facility required.
Licensed counselor or therapist, as required by the state and for the area of clinical expertise.
Valid driver's license if required by the facility.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
First aid may be required based on state or facility requirements.

Nice To Haves

Bachelor's or master's degree in a human services field preferred.
One or more years of supervisory experience preferred.

Responsibilities

Supervise and coordinate the activities of program staff.
Assist with developing and implementing program operating policies and procedures, ensuring alignment with program objectives, protocols, regulations, and standards and compliance with environmental, safety, and infection-control requirements.
Develop and implement treatment or care plans and maintain patient charts and records.
Provide direct routine assessment and treatment, including clinical procedures, as required and within the parameters of the program.
Assist with staff selection, training, and assessment, and provide feedback for performance reviews and assessments as applicable.
Educate patients, their families, staff, or other practitioners within the area of specialty.
Serve as a liaison and provide consultation on issues, regulations, and standards pertaining to the area of specialty.
May participate in implementing plans to market and promote program services to the targeted population.
Provide community outreach in the area of clinical specialty as appropriate.
May be required to provide transportation.
Provide guidance and direction to staff and foster mutual trust, respect, and cooperation among team members.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; prioritize patient safety.
Perform other functions and tasks as assigned.