Supervisor, Pharmacy Quality
About The Position
Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to manage the effectiveness of its Specialty Pharmacy Quality Management Program. The supervisor identifies, assigns, and oversees the work of quality analysts, monitors team and individual performance, and identifies opportunities for improvement. The role oversees analyst evaluations and collaborates on improvement plans for agents. It also involves creating and carrying out project plans through resolution, supported by reports and outcome-based evaluations after improvements are implemented. The position is remote for residents of the states listed in the posting. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Requirements
- Minimum associate degree or at least 2 years of relevant experience.
- Supervisory experience or experience as a quality analyst.
- Experience using data to make assessments and derive recommendations that impact change.
- Experience developing and executing improvements.
- Demonstrated excellence in a customer service role.
- Ability to participate in, adhere to, and support compliance program objectives.
- Ability to interact consistently, cooperatively, and respectfully with other employees.
Responsibilities
- Recommend specialty pharmacy quality metrics, benchmarks, action plans, and supporting data analysis.
- Request, review, and assess quality-monitoring data routinely.
- Monitor internal and external customer insights to stay current with processes and assess the performance of quality analysts and pharmacy personnel.
- Track, trend, and analyze escalations and data outliers to identify root causes and opportunities for improvement.
- Manage a robust calibration process to ensure consistency among participants in the Quality Management Program.
- Facilitate improvements, including writing business requirements and testing enhancements.
- Create and present data-based assessments of current state and recommendations for improving people and processes to leadership.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- 20 days of paid time off.
- 4 weeks of paid parental leave.
- 9 paid holidays.
- 401(k) company match of up to 5%, with no vesting requirement.
- Adoption Assistance Program.
- Flexible Spending Account.
- Educational Assistance Plan and professional membership assistance.
- Referral Bonus Program of up to $750.
- Target bonus opportunity of 10%.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
