Supervisor, Patient Transportation

Northwell Health•Staten Island, NY

11d

About The Position

Supervises, plans, organizes, and evaluates non-clinical functions and activities on inpatient and/or ambulatory units. Supervises support staff and responds to patient concerns to promote quality patient care. Functions as a patient advocate in non-clinical matters. Leads and develops Patient Transportation team members, oversees operational service and related staffing, equipment, supplies, payroll, and budgets, and ensures compliance with regulatory standards. Develops unit goals, quality improvement initiatives, orientations, and educational programs. Participates in interdisciplinary efforts to improve patient care and acts as a liaison with other departments. Performs related duties as required.

Requirements

Associate's degree or equivalent combination of education and related experience.
4–6 years of relevant experience.
0–2 years of leadership or management experience.

Responsibilities

Promote Patient Transportation department goals by selecting, motivating, and training capable team members.
Lead assigned Patient Transportation team members by communicating and providing guidance toward department objectives.
Maintain knowledge of and ensure compliance with regulatory standards of care; develop quality improvement programs and instruct staff on them.
Develop unit goals and objectives that support institutional values and goals, with input from nursing.
Select, develop, supervise, and evaluate direct reports, and ensure timely completion of performance appraisals.
Prioritize, schedule, assign, and monitor work to optimize operational service.
Oversee clerical functions on patient floors and ensure adequate staffing and equipment to maintain an optimal patient environment.
Develop and implement ongoing formal orientation and educational programs, evaluate results, and create a supportive environment for staff and students.
Keep current on management and health care topics and remain accountable for self-development.
Prepare, monitor, and implement supply and services, payroll, and budgets.
Identify, develop, implement, and maintain cost-effective methods for delivering supplies and equipment in assigned areas.
Develop, implement, and monitor preventive maintenance and equipment replacement programs.
Participate as a member of the healthcare team and interdisciplinary committees to improve patient care and meet patient needs.
Promote collegial relationships based on mutual respect and support.
Act as a liaison to various departments to facilitate patient care.
Perform related duties as required.