Supervisor, Operations, Life Sciences Meetings & Events

BCD

4d•$65,000 - $77,000•Remote

About The Position

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers. If you love leading teams, keeping details tight, and making complex work run smoothly, this could be your kind of role. In this position, you’ll support Amgen programs in the Life Sciences space, where accuracy, compliance, and a polished client experience all matter. You’ll guide Project Managers and Project Coordinators through fast-paced, highly regulated work while helping ensure every deliverable is client-ready. It’s a great fit for someone who enjoys being the go-to leader, solving problems early, and driving operational excellence every day.

Requirements

Experience supporting pharma or other highly regulated programs where SOPs, contract requirements, and service standards guide the work
Confidence joining client planning calls, handling escalations professionally, and bringing clarity when priorities shift
A process-improvement mindset and a knack for keeping templates, training materials, and team standards current and useful
Familiarity with platforms like eHCP, QuickBooks, and CVENT, plus a strong commitment to accurate program and financial administration
Flexibility to travel for onsite support as needed, approximately 6 times per year

Responsibilities

Leading and coaching front-line teams, setting clear expectations, and creating accountability around quality, timelines, and professionalism
Thriving in a structured, detail-oriented Life Sciences environment where compliance, accuracy, and consistency are essential
Reviewing budgets, agendas, emails, meeting notes, SOWs, websites, and other client-facing materials with a sharp eye before they go out the door
Monitoring service levels, spotting risks or recurring issues early, and stepping in with practical, solution-oriented next steps
Keeping processes organized across tools and systems while partnering cross-functionally with leadership, finance, technology, and client teams