Operations Associate, Life Sciences Sequencing

Tempus AI•Chicago, IL

1d•$60,000 - $75,000

About The Position

The Operations Associate supports the Life Sciences Sequencing Operations team by managing biotech and pharmaceutical customer account activities, tracking project metrics and performance, and preparing client-facing materials. The role coordinates with internal teams to keep samples moving efficiently through the laboratory, identify risks or bottlenecks, and help meet project timelines and budgets. The associate serves as a point of contact for clinical sites on lab manuals, kits, shipping logistics, requisition forms, and study documentation. The role also supports sample tracking and reconciliation, maintains project and account information in systems such as Salesforce, and prepares study-related laboratory documents. The associate contributes to internal process and product improvements, including effective resources, guidelines, and standard operating procedures.

Requirements

Strong proactive communication skills, organization, systematic working habits, attention to detail, and ability to prioritize competing tasks.
Interest in external stakeholder engagement and long-term client management.
Creative and analytical problem-solving skills, with confidence to ask questions about workflows and processes.
Collaborative attitude, commitment to team success, and ability to build strong relationships.
Ability to work independently and in teams in a fast-paced environment.
Comfort with ambiguity and complex process workflows.
Demonstrated interest in the healthcare industry, especially the business side of science, through professional or extracurricular experience.
At least 2 years of prior work in industries related to life sciences, genomic sequencing, or oncology.
Advanced skills in Google Suite, Slack, and Microsoft Office, especially Excel.

Nice To Haves

Relevant experience in management consulting, customer success, laboratory testing, account management, or another client-facing role.
Experience in a healthcare technology company is highly preferred.
A degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or a related field is highly preferred.
Experience with Salesforce.com and/or Looker.

Responsibilities

Manage biotech and pharmaceutical customer account activities, collect key project metrics, organize project performance, and prepare client-facing materials for meetings and touchpoints.
Coordinate with laboratory, report generation, order processing, finance, and customer success teams to support efficient sample processing and meet timelines and budgets.
Proactively flag at-risk samples and address bottlenecks.
Review LIMS sample entries, resolve entry issues, and escalate recurring or thematic issues to the Manager.
Serve as the primary contact for clinical sites' questions about lab manuals, kits, shipping logistics, and related topics.
Coordinate corrections to requisition forms and other study documentation, escalating recurring or thematic issues to the Manager.
Submit and resolve systems issues, such as Salesforce and LIMS tickets, and ensure timely follow-up.
Support day-to-day sample tracking and reporting, maintaining accurate and organized documentation across projects and portals.
Draft, format, and support preparation of study laboratory documents, including lab manuals.
Collaborate with the Clinical Study Manager and Laboratory Data Manager on sample reconciliation, including querying sites for missing baseline samples.
Create and maintain Salesforce opportunities and preferences, and keep clinical trial site and sponsor account information accurate and current.
Contribute ideas and expertise to internal initiatives that improve product offerings and provide effective team resources, guidelines, and SOPs.