Supervisor of Operations - Auxiliary & Business Services Facilities Operations

West Virginia University•West Virginia, WV

10d•Onsite

About The Position

The Supervisor of Operations organizes, schedules, coordinates, and supervises work assignments in the Operations Unit of West Virginia University Facilities Operations, under the general supervision of the Assistant Director or Operations Coordinator. The role supervises Senior Campus Service Workers, Campus Service Workers, and Maintenance Workers, and is responsible for cleaning and maintaining assigned buildings and grounds and ensuring custodial services are completed. The supervisor oversees daily custodial and building-service activities, evaluates staff performance, trains employees in safe and efficient work methods, coordinates repairs, and responds to service requests and facility issues. The role manages work orders, staffing and shift schedules, time records, inventories, supplies, equipment, keys, and budget-related activities. It also supports special events and building setups, inspects facilities for safety, sanitation, and maintenance, and coordinates with university departments and other campus stakeholders. The position requires a high school diploma or GED, or an equivalent combination of experience and training, and at least three years of relevant experience in personnel management, custodial equipment, chemicals and procedures, and budget management and purchasing. An associate degree, experience supervising six or more employees, and experience with electronic time-management systems are preferred. The position is scheduled Monday through Friday, 7 a.m. to 3 p.m., with a 37.5-hour work week.

Requirements

High school diploma or GED, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
At least three years of experience in personnel management.
Experience with custodial equipment, chemicals, and procedures.
Budget management and purchasing experience.
Knowledge of relevant safety and electrical codes.
Knowledge of warehousing functions and industrial cleaning equipment and power tools, including their repair and maintenance.
Knowledge of building operations management, general maintenance systems, and housekeeping techniques.
Supervisory skills and the ability to communicate and resolve employee issues.
Ability to develop detailed records and plans, prioritize work, delegate duties, and manage multiple activities or projects in a high-change environment.
Ability to develop working knowledge of HVAC, plumbing, electrical, lighting, fire, building security, cable TV, data/telephone, and elevator systems.
Technical knowledge of bloodborne pathogens, molds, and hazardous microbes to ensure appropriate disinfection and personal safety.
Proficiency with email, Microsoft Excel, Microsoft Word, Star, and other software as needed.
Effective written and oral communication skills and ability to communicate with people from diverse backgrounds.
Strong customer and employee relations skills, including the ability to maintain positive relations in stressful situations and work effectively as a team member.
Ability to operate a vehicle and perform mathematical calculations.
Ability to train full-time, student, and temporary employees; interview and hire candidates; and recommend disciplinary action when appropriate.
Ability to work independently, understand budget management, use logical problem-solving techniques, and work with multi-craft personnel.
Ability to demonstrate good eye-to-hand coordination and hear and interpret sounds in the work area and verbal instructions.
Ability to stoop, bend, walk, crawl, and move over rough or slippery surfaces.
General good stamina; ability to stand, lift 50 pounds or greater, carry, bend, stoop, and walk extreme distances.
All qualifications must be met by the time of employment.

Nice To Haves

Associate degree.
Experience supervising six or more employees.
At least one year of experience using electronic time-management systems.

Responsibilities

Organize, schedule, coordinate, and supervise Operations Unit work assignments and staff, including Senior Campus Service Workers, Campus Service Workers, and Maintenance Workers.
Oversee daily custodial and building-service activities and evaluate the performance of assigned custodial personnel.
Demonstrate safe and efficient work methods and equipment operation to employees.
Inspect assigned facilities and equipment, coordinate repairs with the maintenance unit, and identify and prioritize deferred maintenance projects with the Assistant Director.
Communicate with students, student staff, faculty, and sponsoring organizations to arrange service requests, special setups, and other work.
Maintain working knowledge of facility systems and equipment to make minor adjustments and respond appropriately to possible emergencies.
Interview applicants, recommend candidate selections, work with the Operations Coordinator and HR on employee counseling and discipline, and conduct annual performance appraisals.
Supervise cleaning and maintenance of the interior and exterior of assigned buildings and grounds.
Maintain employee time records, monitor electronic time recording, and reconcile sick and vacation balances to support accurate pay and records.
Use software to maintain inventories of furnishings, equipment, and supplies; use the electronic work-order system to order supplies and document work.
Monitor personnel budget expenditures and material orders, ensure resources remain within available annual funding, and assist with operational budget forecasting.
Monitor, prioritize, assign, and document work requests in the electronic work-order system.
Arrange work shifts and special assignments to meet housekeeping requirements; adjust staffing for routine facility needs and special university or community events.
Evaluate and select cleaning products, materials, and equipment; inspect assigned areas to ensure work is orderly, safe, timely, and compliant with WVU standards.
Determine requirements for special building setups, order and distribute supplies, and submit requisitions to the warehouse.
Schedule and implement unlocking and locking of buildings, classrooms, and meeting rooms and ensure spaces are ready for occupancy.
Inspect facility rooms and spaces for safety, sanitation, and maintenance conditions; document findings, create work orders, assign tasks, and initiate billing when necessary.
Coordinate custodial cleaning and event setup services with Conference Services and other university groups for events, camps, conferences, commencement, and other programming, including multi-day events and lodging-related services.
Coordinate custodial equipment repairs with the appliance shop trades specialist, conduct quarterly electronic equipment inventories, and interpret blueprints and specifications as needed for equipment maintenance.
Manage the distribution, inventory, and security of staff keys and oversee assigned vehicles and equipment to ensure they remain safe and in working condition.
Attend training classes, seminars, and conferences to stay current on cleaning materials, techniques, equipment, tools, and industry trends.