Associate Director, Auxiliary Services

Tarleton State University•Stephenville, TX

2d•Onsite

About The Position

Tarleton State University seeks an Associate Director of Auxiliary Services to provide strategic leadership and day-to-day operational oversight for key student support functions. The role manages, develops, and evaluates auxiliary service areas that enhance the campus experience and support institutional goals, working with campus partners, contracted vendors, and the university community to deliver high-quality, efficient, student-centered services. This is an in-office position in Stephenville, Texas. Standard hours are Monday through Friday, 8 a.m. to 5 p.m., or as work requirements indicate. The position also serves as a Campus Security Authority (CSA) and may perform other duties as assigned, including serving satellite campuses.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Seven years of related experience.
Strong leadership and team management skills, including the ability to supervise and motivate staff.
Effective communication and interpersonal skills, including the ability to work collaboratively with diverse stakeholders.
Analytical and problem-solving skills, including the ability to interpret data and support decision-making.
Ability to manage multiple priorities in a dynamic environment while maintaining professionalism.
Ability to handle sensitive and confidential information with discretion.
Clear written and verbal communication skills, including the ability to present information to varied audiences.

Responsibilities

Provide leadership and operational oversight for Parking and Transportation Services, Texan Card operations, and University Mail Services.
Assist the Director of Auxiliary Services with day-to-day supervision, management, and strategic planning for Texan Outfitters and contracted service providers, including food service, vending, and transportation.
Support the development, implementation, and assessment of short- and long-term auxiliary services goals in alignment with university priorities.
Contribute to marketing and communication strategies that promote auxiliary services and increase campus engagement and utilization.
Collaborate with internal stakeholders and external vendors to ensure service quality, contract compliance, and continuous improvement.
Develop, implement, and review policies and procedures to ensure compliance with university, state, and federal regulations.
Supervise, train, and evaluate professional and support staff, promoting customer service, accountability, and professional development.
Analyze service metrics, customer feedback, and operational data to inform decisions and improve service delivery.
Represent Campus Operations and Tarleton State University as part of the Texas A&M System.
Serve as a Campus Security Authority (CSA).
Perform other duties as assigned, including serving satellite campuses.