Director, Auxiliary Services

Nevada System of Higher Education

5d•$100,131 - $125,164

About The Position

The Director of Auxiliary Services serves as the departmental administrator for a diverse portfolio of campus services at Truckee Meadows Community College. The Director is accountable for efficient operations, strategic development, financial sustainability, customer service, vendor performance, asset and materials management, and personnel administration. The position establishes goals and performance measures, evaluates results, adjusts operating strategies, and ensures services support TMCC’s mission, strategic goals, and service expectations. The role oversees bookstore operations, including vendor-operated services; café food services, coffee bar, food truck vendors, concessions, and vending; mail services, procurement and receiving, fixed asset inventory, and print services; and vehicle fleet, DMV reporting, transportation and shuttle services, and other self-supporting Auxiliary Services programs. The Director provides leadership and supervision to approximately five direct reports and may be responsible for up to approximately 37 employees across managerial, supervisory, professional, classified, and student roles. The Director leads operational planning, staff development, budgeting and financial oversight, capital and asset planning, procurement, vendor and contract management, and departmental policy, compliance, and internal controls. The role also provides leadership for food services, the bookstore, mail and receiving, transportation and fleet programs, campus communications and engagement, and sustainability and environmental stewardship. This includes advancing waste reduction, energy conservation, environmentally preferable purchasing, sustainable food-service practices, and applicable sustainability certifications.

Requirements

Master’s degree from an accredited institution in business management, business administration, or a related field and three years of relevant professional experience; or a bachelor’s degree in one of those fields and five years of relevant professional experience; or an associate degree in a related field and seven years of substantial, progressively responsible experience in business management or a closely related field.
At least two years of the required experience must have been in a supervisory or management capacity.
Demonstrated knowledge of auxiliary services or comparable multi-function business operations.
Demonstrated leadership and organizational skills.
Demonstrated budget-management and financial-analysis skills.
Strong written, verbal, and interpersonal communication skills.
Ability to manage multiple operational areas, priorities, and stakeholders simultaneously.
Degrees must be accredited by CHEA- and USDE-recognized accrediting organizations.
Candidates must be eligible to work in the United States when employment begins; TMCC does not support employment sponsorship.
Employment is contingent upon successful completion of a criminal background check.
Applicants must submit a resume/CV, cover letter, and contact information for three professional references.

Nice To Haves

Five years of supervisory experience, preferably including responsibility for at least 25 employees and supervision of multiple managers or supervisors.
Governmental or public-sector budgeting and purchasing experience.
Post-secondary education experience.
Responsibility for annual operating budgets exceeding $1 million.
Executive-level report writing and analysis experience.
Experience with computerized maintenance, asset-management, ERP, or comparable systems.
Experience with sustainability initiatives.
Experience administering vendor-operated, outsourced, or self-supporting business operations.

Responsibilities

Direct day-to-day Auxiliary Services operations and establish and refine goals, service standards, performance measures, and operating procedures.
Assess program effectiveness, resolve operational and customer-service issues, and identify opportunities for growth, efficiency, service improvements, and financial self-sufficiency.
Hire, train, develop, support, supervise, and evaluate assigned employees; mentor subordinate managers and supervisors; and promote collaboration, accountability, inclusion, service excellence, succession planning, and continuous improvement.
Complete performance-management and human-capital responsibilities in a timely manner.
Lead budgeting and capital planning; administer program accounts; monitor and adjust budgets; develop forecasts and financial analyses; review reconciliations; correct discrepancies; maintain internal controls and segregation of duties; and support fiscal year-end close.
Develop capital recommendations and coordinate capital planning with the Associate Vice President.
Oversee fixed assets, materials management, procurement, receiving, and related controls; evaluate equipment and infrastructure needs using safety, service, return-on-investment, lifecycle, and institutional-priority considerations.
Oversee vendor and contractor relationships and participate in solicitation, evaluation, negotiation, implementation, and administration of contracts and agreements.
Monitor contractual compliance and service performance and advise senior management on significant vendor, negotiation, and performance matters.
Perform assigned departmental approvals and transactions, including requisitions, PCard transactions, supplier invoices, independent contractor requests, time-off, recruitment and personnel actions, evaluations, financial reporting, budgeting, and forecasting.
Implement and revise departmental policies, procedures, service standards, controls, and training; ensure compliance with applicable laws, NSHE/TMCC requirements, and contractual obligations.
Lead café food services, multi-site food operations, the coffee bar, food truck vendors, concessions, and related services; ensure health, safety, contractual, financial, sustainability, and customer-service requirements are met; and monitor performance and financial results.
Advance sustainable dining practices and certifications.
Provide institutional oversight of bookstore operations, including vendor-operated services; monitor contractual, financial, operational, and customer-service performance; support initiatives and communications; coordinate campus-facing information; and address service or compliance concerns with stakeholders.
Manage Mail Services and Receiving to ensure timely, accurate, and efficient delivery of mail, packages, and materials.
Oversee fleet and transportation programs, outsourced contracts, utilization, maintenance, safety, cost effectiveness, routes, service demand, and long-term delivery-model planning.
Serve as the primary content provider for Auxiliary Services web pages and public-facing information.
Advise the Associate Vice President on complex operational, financial, customer-service, vendor, and contract matters; lead short-, mid-, and long-term planning; solicit stakeholder input; collaborate across the College; participate in committees, professional associations, state meetings, community partnerships, and external meetings; and represent TMCC professionally.
Advance waste reduction, energy conservation, responsible and environmentally preferable purchasing, sustainable food-service practices, and applicable sustainability certifications, including KTMB Green Business Certification for Café Verde and the William N. Pennington Applied Technology Center Green Canteen.

Benefits

Health insurance options, including dental and vision insurance.
A 19.25% retirement contribution matched by the College through TIAA; the faculty retirement plan is 100% vested on the first day.
Life insurance and long-term disability coverage, including employer-paid LTD at 60% of salary up to $7,500 per month.
Generous annual and sick leave.
Sports and Fitness Center annual or monthly membership options for the employee and spouse or domestic partner.
ComPsych employee support for difficult life moments.
Professional Grant-in-Aid reduced-rate tuition benefit for eligible faculty and dependents, subject to stated conditions.
Free parking at all TMCC campus locations.
No state income tax.
Discounts and employee purchase programs for full-time faculty and staff.