Associate Director, Auxiliary Services
About The Position
Tarleton State University is seeking an Associate Director of Auxiliary Services to provide strategic leadership and day-to-day operational oversight for key student support functions. The position manages, develops, and evaluates auxiliary service areas that enhance the campus experience and support institutional goals. The Associate Director collaborates with campus partners, contracted vendors, and the broader university community to provide high-quality, efficient, student-centered services. The role provides oversight of Parking and Transportation Services, Texan Card operations, and University Mail Services, and assists the Director of Auxiliary Services with Texan Outfitters and contracted services. It supports auxiliary-services planning and assessment, marketing and communication, service quality and contract compliance, policy development, staff supervision, and data-informed service improvements. The position also represents Campus Operations, may serve satellite campuses, performs other duties as assigned, and serves as a Campus Security Authority. This is an in-office position in Stephenville, Texas. Standard working hours are Monday through Friday, 8 a.m. to 5 p.m., or as work requirements indicate. The target annual base salary range is $80,370 to $90,011, commensurate with experience and potentially negotiable based on funding availability and the candidate’s qualifications.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- Seven years of related experience.
- Strong leadership and team-management skills, including the ability to supervise and motivate staff.
- Effective communication and interpersonal skills and the ability to collaborate with diverse stakeholders.
- Analytical and problem-solving skills, including the ability to interpret data and support decision-making.
- Ability to manage multiple priorities in a dynamic environment while maintaining professionalism.
- Ability to handle sensitive and confidential information with discretion.
- Clear written and verbal communication skills, including the ability to present information to various audiences.
Responsibilities
- Provide leadership and operational oversight for Parking and Transportation Services, Texan Card operations, and University Mail Services.
- Assist the Director of Auxiliary Services with the day-to-day supervision, management, and strategic planning of Texan Outfitters and contracted service providers, including food service, vending, and transportation.
- Support the development, implementation, and assessment of short- and long-term auxiliary-services goals aligned with university priorities.
- Contribute to planning and executing marketing and communication strategies to promote auxiliary services and increase campus engagement and utilization.
- Collaborate with internal stakeholders and external vendors to ensure service quality, contract compliance, and continuous improvement.
- Develop, implement, and review policies and procedures to ensure compliance with university, state, and federal regulations.
- Supervise, train, and evaluate professional and support staff, promoting customer service, accountability, and professional development.
- Analyze service metrics, customer feedback, and operational data to inform decisions and enhance service delivery.
- Represent Campus Operations and Tarleton State University as part of the Texas A&M System; serve satellite campuses and perform other duties as assigned.
- Serve as a Campus Security Authority (CSA).
Benefits
- Comprehensive benefits package for full-time and qualified part-time employees; details are available on the university’s benefits information page.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
