Supervisor of Field Operations NJ
About The Position
GoNetspeed is seeking a Supervisor of Field Operations to oversee and direct the day-to-day activities of Outside Plant (OSP) personnel. This role involves managing the operation and maintenance of telco plant and equipment, training staff in various technical and operational areas, and ensuring adherence to established standards and safety requirements through frequent field checks. The position plays a crucial part in delivering a consistent customer experience by maintaining high expectations for field operations, from the fiber drop to final light levels, while supporting efficient and scalable operations. The Supervisor will also recommend system improvements and upgrades as needed.
Requirements
- 5+ years of experience in fiber network operations, installation, maintenance, or OSP construction.
- Demonstrated experience managing third-party fiber contractors in a production environment.
- Strong understanding of FTTH architectures, including aerial and underground plant.
- Working knowledge of fiber testing, splicing standards, and acceptance criteria.
- Proven ability to lead field teams, enforce standards, and resolve issues independently.
Nice To Haves
- Prior experience in a fiber-only ISP or municipal FTTH environment.
- Knowledge of construction and maintenance workflows for all-fiber networks.
- Familiarity with field workforce supervision tools, QC platforms, or ticketing systems.
- FOA certification or equivalent fiber training (or willingness to obtain).
Responsibilities
- Lead day-to-day oversight of all installation and maintenance partners supporting all-fiber deployments and service assurance.
- Ensure contractors consistently meet installation quality, safety, productivity, and customer experience standards.
- Coordinate work assignments, schedules, and service priorities across new installs, trouble calls, and plant maintenance.
- Serve as an escalation point for contractor performance, workmanship issues, safety incidents, and customer concerns.
- Oversee fiber drop installations, inside wiring, ONT placement, splicing, testing, and turn-up activities.
- Ensure adherence to company standards for fiber placement (aerial & underground) and splicing, testing, and light-level acceptance.
- Conduct regular job site audits and inspections for workmanship, safety compliance, and customer experience.
- Enforce OSHA, DOT, and company safety policies, including ladder use, traffic control, and aerial/underground work practices.
- Drive continuous improvement initiatives to reduce repeat work, truck rolls, and safety incidents.
- Partner with internal teams including Network Engineering, Construction, Customer Experience, Network Operations Center, and Sales Channels.
- Support onboarding, training, and qualification of new technicians.
- Provide regular reporting and insights on field performance, risks, and improvement opportunities.
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
