Field Operations Supervisor

Bluepeak • Enid, OK

1d

About The Position

The Field Operations Supervisor oversees installation and repair technicians providing accurate and timely installation and service of Bluepeak fiber products to subscribers while maintaining company quality and customer service standards. The role supports a fiber-rich internet service and helps ensure dependable operations and customer experiences.

The supervisor coordinates technician schedules and daily workloads, supports troubleshooting and resolution of installation and service issues, and helps maintain compliance with quality, safety, productivity, and work-order requirements. The position also contributes to technician training and development, operating policies and procedures, quality and safety audits, and department budget management. It includes supervisory responsibilities such as hiring, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.

This is a safety-sensitive role. Candidates must pass a drug test, including marijuana, regardless of medical marijuana license status.

Requirements

• High school diploma or equivalent.
• Basic knowledge of electronics and working knowledge of operations.
• Basic working knowledge of email, Excel, and the internet.
• Ability to work while standing most of the time and to walk or work over varied terrain in all types of weather.
• Ability to carry tools and equipment, including gaffs, ladders, and tool belts.
• Ability to work in tight spaces while bending, twisting, and reaching.
• Ability to climb poles using gaffs, hooks, and climbing belts.
• Ability to carry, climb, and operate an extension ladder approximately 28 feet long and weighing 75 pounds.
• Ability to distinguish different sizes and colors of wires.
• Ability to work in elevated places, including roofs and utility poles.
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools, and to work with small components.
• Ability to use close and peripheral vision and adjust focus.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds.
• Physical ability to operate computer equipment and test equipment.
• Ability to work in environments that may contain dust, dirt, noise, insects, and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive company vehicles safely.
• Ability to meet physical limit requirements for personal protective equipment, aerial lift equipment, ladders, and/or gaffs used in the position.
• Must pass a drug test, including marijuana, regardless of medical marijuana license status.

Nice To Haves

• Two to four years of experience and a related associate degree, or equivalent training and experience.

Responsibilities

• Supervise technicians who troubleshoot and repair problems, ensuring compliance with company standards for quality, customer service, safety, work-order completion and closeout, and productivity.
• Assist with training and developing technicians and stay current with technology in the telecommunications industry.
• Schedule technicians to maximize coverage during peak hours and manage or reassign daily workloads to support on-time arrivals.
• Assist the Manager of Field Operations in promptly resolving installation and service errors.
• Maintain accurate time and attendance reporting.
• Assist in developing, recommending, and administering technical operations policies and procedures.
• Conduct regular quality and safety audits to ensure compliance.
• Communicate effectively with customers, management, employees, and installation and service partners, including contractors.
• Assist in developing and managing the department's operating budget in accordance with corporate guidelines.
• Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing employees, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Work with managers, supervisors, and employees to promote a positive attitude and good employee morale.
• Maintain a professional appearance and appropriate behavior, and maintain good attendance.
• Perform other duties as assigned.

Benefits

• Competitive compensation and annual bonus eligibility.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k).
• Vacation and paid sick time, paid holidays, and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• A progressive and inclusive work culture with flexibility, support, and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED