Field Operations Supervisor

Bluepeak • Enid, OK

2d

About The Position

The Field Operations Supervisor oversees installation and repair technicians to ensure accurate and timely installation and service of Bluepeak’s IHF (Fiber) products while maintaining company quality and customer service standards. The role supports the delivery of fiber internet service to subscribers and works with technicians, managers, employees, customers, and service partners.

Requirements

• High school diploma or equivalent.
• Basic knowledge of electronics and working knowledge of operations.
• Basic working knowledge of email, Excel, and the internet.
• Ability to communicate effectively with customers, management, employees, and installation and service partners.
• Ability to stand for most of the time and walk or work over varied terrain and in all types of weather.
• Ability to carry tools and equipment, including gaffs, ladders, and tool belts.
• Ability to work in tight spaces while bending, twisting, and reaching.
• Ability to climb poles using gaffs, hooks, and climbing belts.
• Ability to carry, climb, and operate an approximately 28-foot, 75-pound extension ladder.
• Ability to differentiate between wire sizes and colors.
• Ability to work in elevated places, including roofs and utility poles.
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
• Ability to work with small components and use close and peripheral vision and adjust focus.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds.
• Physical ability to operate computer and test equipment.
• Ability to work in environments with dust, dirt, noise, insects, and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive Company vehicles safely.
• Ability to meet physical limit requirements for personal protective equipment, aerial lift equipment, ladders, and/or gaffs used in the position.
• Candidates must pass a drug test, including for marijuana, regardless of medical marijuana license status.

Nice To Haves

• Two to four years of experience and a related associate degree, or equivalent training and experience.

Responsibilities

• Supervise technicians troubleshooting and repairing problems, ensuring compliance with company guidelines for quality, customer service, safety, work-order completion and closeout, and productivity.
• Assist with technician training and development and stay current with telecommunications technology.
• Schedule technicians to maximize coverage during peak hours, and manage and reassign daily workloads to support on-time arrivals.
• Assist the Manager of Field Operations in ensuring installation and service errors are promptly resolved.
• Maintain accurate time and attendance reporting.
• Assist in developing, recommending, and administering technical operations policies and procedures, and conduct regular quality and safety audits.
• Communicate effectively with customers, management, employees, and installation and service partners, including contractors.
• Assist in developing and managing the department operating budget in accordance with corporate guidelines.
• Carry out supervisory duties under organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Work with managers, supervisors, and employees to promote a positive attitude and good employee morale.
• Maintain a professional appearance and appropriate behavior.
• Maintain good attendance.
• Perform other duties as assigned.

Benefits

• Competitive compensation and annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• Vacation, paid sick time, paid holidays, and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• Flexible support and resources in an inclusive work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED