Field Operations Supervisor

Dry Force Corp•Hutto, TX

10d•$65,000 - $80,000

About The Position

Dry Force is a provider of water damage restoration, mitigation, mold remediation, and reconstruction services throughout Texas. The Field Operations Supervisor oversees the daily operations of mitigation technicians and field crews throughout the Austin market, ensuring projects are completed on time, meet company standards, and deliver exceptional customer service. This hands-on leadership role develops technicians while maintaining production goals, quality standards, and customer satisfaction. The supervisor oversees field production, monitors project quality and documentation, addresses operational issues, and supports project scoping and estimating. The role also includes customer and insurance communication, fleet and equipment oversight, coordination with other departments, and hands-on support during emergency responses and high-volume periods. After-hours operational needs may arise.

Requirements

At least 3 years of experience in water mitigation, restoration, or related field operations.
Previous leadership experience managing technicians, crews, or field personnel.
Strong understanding of residential and commercial mitigation projects.
Experience managing multiple projects simultaneously in a fast-paced environment.
IICRC WRT Certification required.
Valid driver's license with an acceptable driving record.
Strong leadership and team development skills.
Excellent communication and customer service abilities.
Strong organizational and problem-solving skills.
Ability to make quick decisions in emergency-response situations.
Strong attention to detail and commitment to quality workmanship.
Ability to prioritize multiple responsibilities and manage competing demands.
Familiarity with moisture mapping, drying equipment, and mitigation documentation.
Proficiency with Microsoft Office and mobile technology platforms.
Ability to lift up to 50 pounds; climb, bend, kneel, crouch, and perform field inspections.
Ability to work in residential, commercial, and emergency response environments and assist field crews with mitigation work when needed.

Nice To Haves

ASD Certification preferred.
Additional IICRC certifications are highly desirable.
Experience with DASH, Xactimate, Encircle, MICA, or similar restoration software preferred.

Responsibilities

Oversee daily mitigation operations and field production activities.
Monitor active projects for quality, efficiency, and proper documentation; address delays, staffing concerns, and other operational challenges.
Ensure projects meet company standards, IICRC guidelines, and customer expectations, while maintaining accountability for production goals, profitability, and field performance.
Lead, coach, and develop technicians; conduct ride-alongs, job site inspections, and field audits.
Provide ongoing training and mentorship in safety, customer service, and technical excellence; assist with performance management and corrective coaching.
Foster a positive, team-oriented culture focused on accountability and growth.
Serve as an escalation point for customer concerns and complex project issues; communicate with homeowners, property managers, adjusters, and referral partners.
Ensure customers receive timely updates and support positive customer experiences and online reviews.
Assist with project scoping, documentation, and estimating support when needed.
Verify technicians follow drying protocols, documentation requirements, and company procedures; ensure photos, moisture readings, and job notes are completed accurately.
Support large-loss and high-priority projects as necessary.
Ensure vehicles, equipment, and inventory are maintained and ready for deployment; monitor equipment usage, accountability, and maintenance needs.
Partner with warehouse and operations personnel to maintain operational readiness and promote proper care of company assets.
Coordinate with Dispatch, Reconstruction, Sales, and Leadership teams; assist with staffing, scheduling, and resource allocation.
Support company initiatives focused on operational efficiency and customer satisfaction.
Provide hands-on support during emergency responses and high-volume periods.
Respond to after-hours operational needs when necessary.